Cloud-based contact center with intelligent routing, predictive dialer, and real-time analytics. Handle inbound, outbound, and blended operations from a single platform.
99.9%
Uptime SLA
50ms
Avg Latency
500+
Businesses
24/7
Support
99.9% Uptime
TRAI Compliant
24/7 Support
Comprehensive features for inbound, outbound, and blended operations
Skills-based routing, priority queuing, and AI-powered call distribution. Route calls to the best available agent automatically.
Handle voice, chat, email, WhatsApp, and social media from a single unified agent desktop. True omnichannel experience.
Live dashboards, call metrics, agent performance, and custom reports. Make data-driven decisions with comprehensive analytics.
Real-time queue status, agent states, and KPIs on customizable wallboards. Monitor your entire operation at a glance.
Automatic call recording, quality scoring, and compliance archival. SEBI/RBI compliant with 7-year retention option.
AI-powered predictive dialing for outbound campaigns. Maximize agent talk time with intelligent call pacing.
Drag-and-drop IVR builder with speech recognition. Reduce agent load with intelligent self-service options.
Native integrations with Salesforce, Zoho, Freshdesk, HubSpot, and more. Screen pop with customer context.
Built for Indian businesses with global standards
99.9% uptime SLA guarantee
Real-time monitoring & alerts
Automatic failover & redundancy
Scalable from 5 to 5000 agents
Unified agent desktop
Click-to-call from CRM
Screen pop with context
Easy-to-use interface
From signup to live calls in less than a week
Create your account and start your 14-day free trial. No credit card required.
Set up your queues, IVR flows, and agent skills. Import contacts and configure integrations.
Get new DID numbers or port existing ones. Set up inbound and outbound caller IDs.
Train your agents on the platform and start handling calls. We provide onboarding support.
Solutions for every type of contact center operation
Tailored solutions for your industry
Connect with your favorite tools
No hidden fees. Pay per agent, cancel anytime.
See what our customers say
"We reduced our average handling time by 40% and improved customer satisfaction scores from 3.2 to 4.5 after switching to Edesy's contact center."
OH
Operations Head
"The predictive dialer alone increased our agent productivity by 3x. Our sales team now makes 200+ calls per day instead of 60."
SD
Sales Director
"Finally, a contact center solution that understands Indian business needs. The local support and INR pricing made the decision easy."
IM
IT Manager
See how Edesy compares to other contact center solutions
Start your 14-day free trial today. No credit card required.