Comprehensive analytics to track conversations, user satisfaction, popular topics, and chatbot performance. Make data-driven decisions to improve your support.
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Why analytics dashboard matters for your chatbot
Track total conversations, messages, and engagement rates
Collect and analyze user feedback and ratings
Discover what topics users ask about most frequently
Monitor answer accuracy and helpful response rates
Understand when users engage with your chatbot
Download data and schedule automated reports
Simple process - no technical skills needed
Common ways businesses use this feature
Measuring support automation ROI
Identifying knowledge gaps
Improving response quality
Understanding user needs
Reporting to stakeholders
Common questions about analytics dashboard
We track conversations, messages, response times, satisfaction ratings, topic categories, unanswered questions, and user engagement patterns.
Yes, you can export data as CSV or connect via API. Enterprise plans support scheduled automated reports.
Conversation logs are stored securely for analytics and review. You can configure retention policies based on your compliance needs.
Yes, you can view individual conversation threads and user sessions while respecting privacy settings.
Everything you need to build powerful chatbots