When AI cannot resolve an issue, seamlessly hand off to human agents. Integrates with popular helpdesk tools and preserves full conversation context.
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Why human handoff matters for your chatbot
AI recognizes when human help is needed and triggers handoff
Agents receive complete conversation history and user info
Connect with Zendesk, Freshdesk, Intercom, and more
Different handoff behavior based on agent availability
Manage handoff requests with priority and routing rules
Users experience smooth transition without disruption
Simple process - no technical skills needed
Common ways businesses use this feature
Complex customer inquiries
Sales qualification handoff
Technical support escalation
Complaint handling
High-value customer requests
Common questions about human handoff
Handoffs can be triggered by user request, low confidence answers, specific keywords, sentiment detection, or number of failed attempts.
We integrate with Zendesk, Freshdesk, Intercom, Crisp, LiveChat, and support custom webhooks for other platforms.
You can configure after-hours behavior: collect contact info, create tickets for follow-up, or show estimated response time.
Yes, agents can resolve the issue and return the user to AI assistance, or the conversation can remain with the agent.
Everything you need to build powerful chatbots