Connect your AI chatbot to Genesys Cloud. Capture leads from chat, route conversations, and automate customer engagement workflows.
Setup Time
Required
Availability
To Start
What you get with Edesy Chatbot for Genesys
Route chat escalations to Genesys Cloud queues and agents seamlessly
Bridge website chat with Genesys Cloud contact center for omnichannel support
Complement Genesys Predictive Engagement with AI-powered website chat
Log chat interactions in Genesys Cloud for analytics and quality management
Simple setup process - no coding required
Benefits for your Genesys site
Seamless escalation to Genesys Cloud agents
Omnichannel customer experience with chat
Deflect routine queries with AI before agent
Full interaction analytics in Genesys Cloud
Complement Genesys Predictive Engagement
Common ways to use AI chatbot on Genesys
Pre-agent chat deflection with AI
Genesys Cloud queue routing from chat
Omnichannel engagement with website chat
Contact center analytics for chat interactions
Predictive engagement with AI chatbot layer
Common questions about Genesys integration
Yes, the chatbot integrates with Genesys Cloud CX for agent routing, interaction logging, and analytics across the platform.
Yes, when the AI chatbot cannot resolve an issue, it seamlessly routes the conversation to the appropriate Genesys Cloud queue.
Yes, the chatbot complements Genesys Predictive Engagement by providing AI-powered responses before routing to agents when needed.
Edesy Chatbot works with many platforms