Connect your AI chatbot to SAP CRM. Capture leads from chat conversations, sync data to SAP, and automate customer engagement workflows.
Setup Time
Required
Availability
To Start
What you get with Edesy Chatbot for SAP CRM
Create leads and opportunities in SAP Sales Cloud from chat interactions
Escalate chat conversations to SAP Service Cloud tickets
Leverage SAP Business Technology Platform for advanced integration scenarios
Create and update SAP Business Partner records from chat-captured data
Simple setup process - no coding required
Benefits for your SAP CRM site
Enterprise lead capture into SAP ecosystem
Leverage SAP BTP for custom integration logic
Automate business partner record creation
Bridge chat and SAP Service Cloud for support
Secure enterprise-grade data synchronization
Common ways to use AI chatbot on SAP CRM
Enterprise website lead capture to SAP
SAP Sales Cloud opportunity automation
Service ticket creation from chat
Business partner data enrichment
Customer engagement scoring for SAP
Common questions about SAP CRM integration
Yes, the integration supports SAP S/4HANA-based CRM modules as well as SAP Sales Cloud and SAP Service Cloud.
SAP BTP is optional but recommended for advanced integration scenarios. Basic lead sync works via direct SAP APIs.
Yes, chat-captured visitor data can be synced to SAP Customer Data Cloud for unified identity and consent management.
Edesy Chatbot works with many platforms