Connect your AI chatbot to ServiceNow. Capture leads from chat, create incidents, and automate customer service workflows on the Now Platform.
Setup Time
Required
Availability
To Start
What you get with Edesy Chatbot for ServiceNow
Create ServiceNow incidents from chat escalations with full conversation context
Sync chat leads to ServiceNow Customer Service Management cases and accounts
Train AI on ServiceNow Knowledge Management articles for accurate responses
Trigger ServiceNow Flow Designer workflows from chat events
Simple setup process - no coding required
Benefits for your ServiceNow site
Deflect incidents with AI-powered chat responses
Auto-create incidents from chat escalations
Leverage ServiceNow Knowledge Base in chat
Trigger Flow Designer workflows from chat
Enterprise-grade security and compliance
Common ways to use AI chatbot on ServiceNow
IT service desk deflection via chat
Customer service case creation from chat
Knowledge base self-service from chat widget
Flow Designer automation from chat events
Employee service portal chatbot
Common questions about ServiceNow integration
Yes, the chatbot integrates with ServiceNow Customer Service Management to create cases, update accounts, and route conversations to agents.
Yes, the chatbot can be trained on your ServiceNow Knowledge Management articles for accurate, knowledge-backed responses.
Yes, the integration supports all current ServiceNow releases including Tokyo, Utah, Vancouver, and Washington DC.
Edesy Chatbot works with many platforms
Create an AI chatbot for your ServiceNow site in minutes