Supercharge Zendesk with AI. Auto-answer tickets, deflect common questions, and route complex issues to agents.
Setup Time
Required
Availability
To Start
What you get with Edesy Chatbot for Zendesk
Automatically train on all Zendesk Guide articles
Answer common questions before tickets are created
Route complex queries to the right agent group
Suggest answers to agents handling tickets
Simple setup process - no coding required
Benefits for your Zendesk site
Reduce ticket volume by 40%
Instant answers from knowledge base
Lower first response time
Free up agents for complex issues
Improve CSAT scores
Common ways to use AI chatbot on Zendesk
Pre-ticket question answering
Help center search enhancement
After-hours support coverage
Agent response suggestions
Ticket categorization
Common questions about Zendesk integration
It can work alongside or as an alternative to Zendesk Answer Bot, offering more advanced GPT-powered responses trained on your specific content.
Yes, when the chatbot cannot resolve an issue, it can automatically create a Zendesk ticket with full conversation context.
Yes, the integration works with all Zendesk products including Support, Guide, Chat, and the full Suite.
Edesy Chatbot works with many platforms