Freshchat is a customer messaging platform from Freshworks. Compare Freshchat vs Edesy Chatbot for AI-powered customer support.
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Edesy Chatbot vs Freshchat
| Feature | Edesy Chatbot | Freshchat |
|---|---|---|
| Pricing Model | Flat rate | Per agent |
| AI Chatbot | GPT-4 | Freddy AI |
| Content Training | Any content | Freshworks KB |
| Standalone | Yes | Part of suite |
| AI on Base Plan | Yes | No |
| Setup Complexity | Low | Medium |
| AI Customization | Full | Limited |
| Resolution Rate | 70%+ | 40-50% |
| Integration Flexibility | High | Freshworks focused |
| Total Cost (5 agents) | $29 | $75-345 |
Per-agent pricing
Basic chatbot (Freddy AI)
Part of Freshworks suite
Limited AI customization
Complex for standalone use
AI requires higher plans
Flat rate pricing
Advanced GPT-4 AI
Standalone solution
Full AI customization
Simple to use alone
AI on all plans
Common questions when comparing Freshchat
Freshchat charges per agent and best AI features need higher plans. Edesy offers GPT-4 AI at flat rate with full customization on all plans.
Yes! Use Edesy AI chatbot on frontend, escalate tickets to Freshdesk. Get better AI without Freshchat per-agent costs.
Freshchat has broader channel support (FB, WhatsApp, etc.). If omnichannel is key, consider Freshchat. For AI chatbot, Edesy is stronger.