Part of the Edesy Voice AI Suite

Omnichannel Voice

One intelligent voice assistant across all your channels. Phone, web, app, WhatsApp, and smart speakers. Unified customer profiles with context preserved. Seamless handoffs between channels and to human agents.

See Features

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel
7

Channels

Supported

100%

Context

Preserved

60%

CSAT Increase

Unified experience

40%

Cost Reduction

vs separate tools

A powerful alternative to
Separate BotsZendeskIntercomTwilio Flex

Omnichannel Experience

Every channel, one AI

Phone

Inbound & outbound

Chat

Web & app

Messaging

WhatsApp, SMS

Unified

One AI, all channels

Omnichannel Features

Unified voice across channels

Phone

Voice calls

Web Chat

Voice & text

WhatsApp

Voice messages

Context Sync

Cross-channel

Agent Handoff

Seamless

Multi-language

Per channel

Real-time

Instant response

Enterprise

SOC2, GDPR

Omnichannel Success

Results from enterprises

"Customers start on WhatsApp and continue on phone. Perfect context handoff."

Seamless Experience

Finance

CX Director

"Replaced 5 separate tools with one platform. 40% cost reduction, better experience."

40% Cost Savings

Enterprise

VP Operations

Why Omnichannel Voice

Benefits for your business

Customer Experience

  • Unified Profile

    Know your customer

  • Context Preserved

    No repetition

  • Channel Choice

    Their preference

  • Seamless Handoff

    Human + AI

Operations

  • One Platform

    Simpler ops

  • 40% Cost Savings

    Consolidated

  • Unified Analytics

    Cross-channel

  • Easy Updates

    Once for all

Get Started

Omnichannel in 4 steps

1

Connect Channels

Phone, chat, messaging

2

Configure AI

Knowledge & personality

3

Set Routing

Channel preferences

4

Go Live

Unified experience

Omnichannel Pricing

Plans for enterprise

FAQs

Omnichannel Voice

What channels are supported?

Phone (inbound/outbound), web chat, mobile app, WhatsApp, Alexa, Google Assistant, and custom integrations.

Is context preserved across channels?

Yes, unified customer profile. A conversation started on phone can continue on WhatsApp with full context.

Can I use different voices per channel?

Yes, customize voice, personality, and responses per channel while maintaining consistent knowledge base.

How do handoffs work?

Seamless handoff to human agents with full conversation history. Agents can continue in any channel.

Ready for Omnichannel Voice?

See how it unifies your customer experience