We build unified AI agents that work seamlessly across WhatsApp, Slack, Telegram, website, voice, and email — with shared context, consistent responses, and a single knowledge base. Your customers get the same intelligent experience regardless of which channel they use, and your team gets one unified inbox with centralized analytics across every touchpoint.
INR 2000
Per Hour
50+
AI Agents Built
4.9/5
Client Rating
<2 Weeks
MVP Delivery
Trusted by businesses worldwide
One AI brain across every channel — unified context, consistent responses, centralized control
A single dashboard that aggregates conversations from WhatsApp, Slack, Telegram, website chat, voice calls, and email. Your support and sales teams see every customer interaction in one place with unified search, tagging, and assignment workflows.
When a customer starts on WhatsApp and continues on your website, the AI remembers everything. Shared conversation history, customer profile, and interaction context travel seamlessly across channels so customers never have to repeat themselves.
The same response is automatically adapted for each channel — rich cards and buttons on WhatsApp, Block Kit on Slack, inline keyboards on Telegram, HTML widgets on web, and natural speech on voice. One AI brain, platform-native presentation everywhere.
Intelligent routing that directs conversations to the optimal channel based on query complexity, customer preference, and agent availability. Escalate from chatbot to voice call, redirect email queries to WhatsApp, or proactively suggest channel switching for better experience.
Unified analytics across all channels — total conversations, resolution rates, response times, CSAT scores, and channel-specific performance. Compare which channels work best for which query types and optimize your multi-channel strategy with data.
One RAG-powered knowledge base that serves all channels. Update your documentation once and every channel gets the latest information instantly. No duplication, no inconsistencies, and centralized content management with version control.
Channels Supported
Context Retention Rate
Response Consistency Score
Channel Switching Rate
From channel mapping to unified production deployment in under 4 weeks
Flexible plans for omnichannel AI automation at every scale
"Edesy built a multi-channel AI agent that handles customer support across WhatsApp, our website, and email — all from one unified system. When a customer emails about an order and then messages on WhatsApp, the bot already knows the context. Our first-contact resolution rate went from 45% to 78% because customers never have to repeat themselves."
HO
Head of Customer Experience
Customer Operations at E-commerce Platform (Series B)
"Our omnichannel AI agent operates on WhatsApp, Telegram, and voice simultaneously for our restaurant chain. Customers order via WhatsApp, check status on Telegram, and call for modifications — the bot handles all three with shared context. Order processing efficiency improved by 60% and we eliminated 3 dedicated support roles."
OM
Operations Manager
Operations at Restaurant Chain (50+ Locations)
"The centralized analytics dashboard alone was worth the investment. For the first time, we can see our customer interactions across all 5 channels in one place — compare response times, resolution rates, and CSAT by channel. It helped us realize that 40% of our website queries were better served on WhatsApp, so we added smart channel redirects."
VO
VP of Digital
Digital Transformation at Insurance Provider
Resources to help you evaluate and implement
Get a free consultation and detailed project estimate. Our omnichannel AI experts will help you map your customer journey, select the right channels, and deliver a unified agent that works everywhere.