Comprehensive training program covering platform mastery, support best practices, and customer communication skills. Build a world-class support team.
Everything you need to team training
How we deliver team training in 1-2 weeks
Evaluate current team skills
Customize training for your team
Deliver interactive training sessions
Hands-on exercises and role-play
Test and certify participants
Everything you'll receive at the end of the project
Skills assessment
Custom training curriculum
Platform training (4 sessions)
Best practices workshop
Soft skills training
Training materials
Video recordings
Practice exercises
Knowledge test
Certificates of completion
Follow-up Q&A session
This package is ideal for these businesses and use cases
This service uses our proven products and platforms
Convo AI
Standard package covers up to 15 team members. Additional participants can be added.
Remote training via video conference is standard. On-site training available for additional fee.
Training is tailored to your specific platform - Convo AI, Zendesk, Intercom, or others.
Yes, we offer monthly training subscriptions for continuous improvement and new hire onboarding.
Active listening, empathy, de-escalation, written communication, and handling difficult customers.
Yes, we incorporate industry-specific scenarios, terminology, and compliance requirements.
Free guide covering team training best practices, timelines, and what to expect from a productized service.
Contact us for custom pricing based on your specific requirements. Fixed scope. Predictable delivery. No surprises.