Skip to main content
Customer Service

Migrate Your Helpdesk Without Disruption

Seamless migration from Zendesk, Intercom, Freshdesk, or any helpdesk to Convo AI. Keep your data, workflows, and team productive throughout the transition.

2-3 weeks

What's Included

Everything you need to helpdesk migration

Data Migration
Transfer tickets, contacts, and conversation history
Workflow Recreation
Rebuild your automations and workflows
Channel Setup
Reconnect all communication channels
Team Training
Train team on the new platform

Our Process

How we deliver helpdesk migration in 2-3 weeks

1

Audit

Analyze current setup and data

2

Planning

Create migration plan and timeline

3

Data Export

Export data from current platform

4

Import & Setup

Import data and configure Convo AI

5

Cutover

Switch channels and go live

Complete Deliverables

Everything you'll receive at the end of the project

Data migration (tickets, contacts, history)

Workflow recreation (up to 10)

Channel reconnection

Team account setup

Canned response migration

Tag and category mapping

Parallel running period (1 week)

Team training (2 sessions)

Post-migration support (1 month)

Migration documentation

Perfect For

This package is ideal for these businesses and use cases

Companies outgrowing current platform
Businesses seeking cost reduction
Teams wanting better AI capabilities
Companies consolidating tools
Businesses needing better e-commerce integration

Powered By Our Products

This service uses our proven products and platforms

Convo AI

Frequently Asked Questions

Which platforms can you migrate from?

Zendesk, Intercom, Freshdesk, Help Scout, Crisp, Tidio, LiveChat, and most major helpdesk platforms.

Will we lose any data?

We migrate all exportable data including tickets, contacts, conversation history, and attachments. Some platform-specific metadata may not transfer.

How long is the parallel running period?

1 week included where both platforms run simultaneously. This ensures smooth transition without missing any conversations.

What about our integrations?

We help reconnect or find alternatives for your existing integrations. Most common integrations are supported.

Will there be downtime?

Zero downtime with our parallel running approach. Channels are switched gradually to ensure continuity.

Can you migrate our macros and templates?

Yes, we migrate canned responses, macros, and templates. They're adapted to Convo AI's format.

Ready to Get Started?

Contact us for custom pricing based on your specific requirements. Fixed scope • Predictable delivery • No surprises

Usually respond within 24 hours
Free consultation