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Customer Service

Automate Shopify Customer Support

Complete customer service setup for your Shopify store. Order status automation, refund processing, and multi-channel support that reduces tickets by 50%.

1-2 weeks

What's Included

Everything you need to shopify support setup

Shopify Integration
Full integration with order, customer, and product data
Order Status Bot
Automated order tracking and status updates
Multi-Channel Setup
WhatsApp, Email, and Live Chat connected
Support Automation
Automated responses for common inquiries

Our Process

How we deliver shopify support setup in 1-2 weeks

1

Store Analysis

Review your store and support needs

2

Integration

Connect Shopify with Convo AI

3

Automation Setup

Build order status and FAQ automations

4

Channel Setup

Connect support channels

5

Training

Train team on the new system

Complete Deliverables

Everything you'll receive at the end of the project

Shopify-Convo AI integration

Order status chatbot

Return/refund automation

Shipping status updates

3 channel connections

FAQ automation (20 topics)

Customer data sync

Team dashboard setup

Training session

1 month support

Perfect For

This package is ideal for these businesses and use cases

Shopify store owners
D2C brands on Shopify
High-volume Shopify stores
Shopify Plus merchants
Multi-channel Shopify sellers

Powered By Our Products

This service uses our proven products and platforms

Convo AI

Shopify Customer Service

WhatsApp CRM

Frequently Asked Questions

What Shopify data is accessible?

Orders, customers, products, inventory, shipping, and refunds. Agents see full customer history during conversations.

Can customers check order status via chat?

Yes, the bot automatically retrieves order status, tracking info, and estimated delivery from Shopify.

Does it work with Shopify Plus?

Yes, fully compatible with all Shopify plans including Plus. Additional Plus features can be integrated.

Can agents process refunds from chat?

Yes, agents can initiate refunds directly from conversations without switching to Shopify admin.

What channels can customers reach us on?

WhatsApp, Instagram, Facebook Messenger, Email, Live Chat, and SMS - all connected to your Shopify data.

How does it reduce support tickets?

Order status, shipping, and FAQ automation handles 50%+ of inquiries automatically, freeing your team for complex issues.

Ready to Get Started?

Contact us for custom pricing based on your specific requirements. Fixed scope • Predictable delivery • No surprises

Usually respond within 24 hours
Free consultation