Skip to main content
Returns & Refunds

Turn Returns Into Exchanges

Convert 30% of refund requests into exchanges. Size swaps, color changes, or different product exchanges - keep the revenue in your store.

1 week

What's Included

Everything you need to exchange setup

Exchange Workflows
Guided exchange flow for customers
Variant Swaps
Easy size, color, or style exchanges
Product Exchanges
Exchange for different products with price adjustment
Incentives
Bonus credit for choosing exchange over refund

Our Process

How we deliver exchange setup in 1 week

1

Strategy

Define exchange incentives and rules

2

Configuration

Set up exchange workflows

3

Inventory Rules

Configure inventory and availability

4

Testing

Test exchange scenarios

5

Optimization

Monitor and optimize conversion

Complete Deliverables

Everything you'll receive at the end of the project

Exchange workflow setup

Variant swap configuration

Different product exchange rules

Price difference handling

Exchange incentive setup

Inventory availability check

Exchange email templates

Customer portal updates

Analytics tracking

2 weeks support

Perfect For

This package is ideal for these businesses and use cases

Fashion and apparel stores
Stores with size-related returns
D2C brands protecting margins
Stores with high return rates
Businesses wanting to retain revenue

Powered By Our Products

This service uses our proven products and platforms

Shopify Return Management

Frequently Asked Questions

What types of exchanges are supported?

Same product different variant, different product same price, or different product with price adjustment.

How do price differences work?

Customers pay difference for higher-priced items or receive store credit for lower-priced exchanges.

Can we incentivize exchanges?

Yes, offer bonus store credit (e.g., extra 10%) for choosing exchange over refund.

What if exchange item is out of stock?

System shows only available items, or customers can wait for restock or choose refund.

Do customers need to return first?

Configurable - instant exchange ships immediately, or wait for return receipt.

How much revenue can we retain?

Typical stores convert 25-40% of returns to exchanges, retaining that revenue.

Ready to Get Started?

Contact us for custom pricing based on your specific requirements. Fixed scope • Predictable delivery • No surprises

Usually respond within 24 hours
Free consultation