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Returns & Refunds

Automate Your Return Policies

Configure smart return rules that automatically approve, reject, or route returns based on product type, time window, customer history, and more.

3-5 days

What's Included

Everything you need to return policy setup

Eligibility Rules
Automated rules for return approval/rejection
Time Windows
Configurable return windows by product or collection
Product Exclusions
Set non-returnable items and conditions
Customer Segments
Different policies for VIP vs regular customers

Our Process

How we deliver return policy setup in 3-5 days

1

Policy Review

Review your current return policy

2

Rule Design

Design automation rules for your needs

3

Configuration

Implement rules in the system

4

Testing

Test all scenarios and edge cases

5

Documentation

Document policies for your team

Complete Deliverables

Everything you'll receive at the end of the project

Return eligibility rules (up to 15)

Time window configuration

Product/collection exclusions

Customer segment rules

Restocking fee configuration

Auto-approval conditions

Manual review triggers

Policy documentation

Staff training guide

1 week support

Perfect For

This package is ideal for these businesses and use cases

Stores with complex return policies
Businesses with product-specific rules
Stores wanting to reduce manual review
Multi-brand stores
Stores with VIP customer programs

Powered By Our Products

This service uses our proven products and platforms

Shopify Return Management

Frequently Asked Questions

Can we have different policies for different products?

Yes, policies can vary by product, collection, vendor, or product type.

What about seasonal products?

Time-based rules can handle holiday return windows and seasonal adjustments.

Can VIP customers get extended returns?

Yes, customer segments can have different return windows and conditions.

How do restocking fees work?

Configurable by product or reason - can be percentage or fixed amount.

What triggers manual review?

Configurable triggers like high-value items, frequent returners, or specific reasons.

Can we update policies later?

Yes, all rules are editable. We provide training for your team.

Ready to Get Started?

Contact us for custom pricing based on your specific requirements. Fixed scope • Predictable delivery • No surprises

Usually respond within 24 hours
Free consultation