Custom analytics dashboards that visualize your support KPIs, team performance, and customer satisfaction trends. Make informed decisions with real-time data.
Everything you need to analytics dashboard
How we deliver analytics dashboard in 1-2 weeks
Define KPIs and reporting needs
Map data sources and metrics
Create dashboard layouts
Build and connect dashboards
Train team on dashboard usage
Everything you'll receive at the end of the project
Executive summary dashboard
Team performance dashboard
Individual agent metrics
CSAT trend analysis
Channel comparison views
SLA compliance tracking
Volume forecasting
Automated email reports (weekly)
Data export capabilities
Dashboard training
1 month support
This package is ideal for these businesses and use cases
This service uses our proven products and platforms
Convo AI
Business Intelligence
Response time, resolution time, CSAT, NPS, ticket volume, backlog, SLA compliance, agent utilization, and custom metrics.
We build in Looker Studio, Tableau, Power BI, Metabase, or your existing BI tool.
Yes, dashboards are fully customizable. We train your team on making modifications.
Real-time to hourly depending on your helpdesk platform. Most common is hourly refresh.
Yes, automated alerts for SLA breaches, volume spikes, CSAT drops, and custom thresholds.
Yes, we import available historical data for trend analysis. Typically 6-12 months if available.
Free guide covering analytics dashboard best practices, timelines, and what to expect from a productized service.
Contact us for custom pricing based on your specific requirements. Fixed scope. Predictable delivery. No surprises.