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Comparison

Shopify Bot vs Intercom

See how Shopify Bot compares to Intercom.AI-powered customer service for Shopify stores

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Shopify Bot

AI-powered customer service for Shopify stores

  • Built specifically for Shopify
  • Self-hosted option available
  • No per-conversation fees
  • Full conversation history
  • Seamless Shopify integration
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Intercom

Customer messaging platform for sales and support

Pricing: $74-$999+/month

Limitations:

  • Very expensive for small stores
  • Per-seat pricing adds up fast
  • Not built specifically for e-commerce
  • Complex setup and learning curve
  • Overkill for Shopify stores
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Feature-by-Feature Comparison

See exactly how Shopify Bot stacks up against Intercom

Core Features

Feature
Shopify Bot
Intercom
AI-Powered Chat
Live Chat
Chatbot Builder
Knowledge Base

E-commerce Focus

Feature
Shopify Bot
Intercom
Built for Shopify
Key
Native Order Lookup
Key
Product Recommendations
Add-on
Cart Recovery
Key
Add-on
Shopify Customer Sync
Limited

Pricing & Value

Feature
Shopify Bot
Intercom
Affordable for SMBs
Key
No Per-Seat Fees
Key
Unlimited Conversations
Self-Hosted Option
Key
Predictable Pricing

Why Switch from Intercom?

Join businesses that made the switch and never looked back

Built specifically for Shopify

Self-hosted option available

No per-conversation fees

Full conversation history

Seamless Shopify integration

Common Questions

About switching from Intercom

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