Enterprise Voice AI Platform

A voice AI platform is an enterprise-grade infrastructure that enables businesses to build, deploy, and manage intelligent voice agents. It combines Speech-to-Text (STT), Large Language Models (LLM), and Text-to-Speech (TTS) with telephony integrations to create conversational AI systems that can handle phone calls, voice commands, and spoken interactions.

Edesy Voice AI offers unique advantages: multi-provider flexibility (choose from 7+ STT, 8+ TTS, and 5+ LLM providers), native support for 10 Indian languages, Gemini Live native audio for ultra-low latency, self-hosted deployment option, and integrations with Indian telephony providers like Exotel and Alohaa. We're built specifically for enterprises serving the Indian market.

We support 7+ STT providers: Deepgram (best accuracy for English), Google Chirp (multilingual), Azure Speech (enterprise), ElevenLabs Scribe (Indian languages), AssemblyAI (real-time), OpenAI Whisper (cost-effective), and Sarvam AI (Hindi specialist). You can switch providers per-agent based on language and cost requirements.

We support 10 Indian languages: Hindi, Bengali, Tamil, Telugu, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and Assamese. Each language is optimized with the best STT/TTS provider combination. For example, Assamese uses ElevenLabs Scribe for STT and Azure Neural for TTS.

Gemini Live is Google's native audio AI that processes audio directly without converting to text first. This bypasses the traditional STT→LLM→TTS pipeline, reducing latency to under 300ms. It supports 30 HD voices, emotional understanding (affective dialog), and 24 languages. Perfect for premium customer service requiring natural, human-like conversations.

We integrate with major telephony providers: Twilio (global), Exotel (India), Plivo (global), and Alohaa (India). Each integration handles inbound calls, outbound dialing, call recording, and real-time audio streaming. You can use your existing phone numbers or provision new ones through our platform.

Yes! Unlike most voice AI platforms, Edesy offers self-hosted deployment for enterprises with strict data privacy requirements. You can run the entire stack on your infrastructure while we provide support and updates. This is ideal for healthcare, finance, and government sectors.

Latency varies by provider combination. Standard pipeline (STT→LLM→TTS): 500-800ms. Optimized pipeline with streaming: 300-500ms. Gemini Live native audio: <300ms. We recommend Gemini 2.5 Flash-Lite for real-time voice agents requiring the lowest latency.

Pricing is usage-based with components for STT (per minute), TTS (per character), LLM (per token), and telephony (per minute). We offer bundled plans starting at $99/month for startups. Enterprise plans include volume discounts, dedicated support, and custom SLAs. Contact us for detailed pricing based on your expected usage.

Yes, our Call Analytics Platform provides: real-time transcription, sentiment analysis, topic extraction, quality metrics, agent performance tracking, and conversation intelligence. All calls are automatically transcribed and analyzed for insights you can act on.

Yes. The platform exposes REST APIs and webhooks for building and managing voice agents programmatically — provision numbers, start inbound/outbound calls, stream audio in real time, and pull transcripts and analytics. You can mix and match STT, TTS, and LLM providers per agent via configuration, so there is no rebuild when you switch a provider.

Most platforms lock you into a single STT/TTS/LLM stack and bundle the markup into a flat per-minute rate. Edesy is multi-provider and usage-based — you pay each provider's actual rate (STT per minute, TTS per character, LLM per token, telephony per minute) and can route each agent to the most cost-effective combination for its language. For Indian-language and high-volume workloads, choosing providers like Sarvam AI, Deepgram, or Gemini 2.5 Flash-Lite typically lands well below flat-rate competitors.

Yes. We support enterprise security with encryption in transit and at rest, role-based access, and audit logging. For healthcare, finance, and government workloads with strict data-residency or HIPAA requirements, the self-hosted deployment lets you run the entire stack on your own infrastructure so call data never leaves your environment.