Get more customer feedback with WhatsApp. Higher response rates than email, quick surveys, and easy review collection at the right moments.
Response Rate
More Reviews
NPS Improvement
To Complete
Everything you need for feedback collection campaigns on WhatsApp
Simple Net Promoter Score surveys via WhatsApp. Quick button responses make it easy for customers to rate.
Request reviews after delivery. Include direct links to review on Google, Amazon, or your site.
Short satisfaction surveys with button responses. Don't ask customers to type - make it one-tap easy.
Send feedback requests at optimal times - after delivery, after support interaction, or at key milestones.
Track NPS trends, review sentiment, and satisfaction scores over time. Identify issues early.
Instant alerts when negative feedback received. Address issues before they become public reviews.
Results that matter for marketers and customers
Higher Response
45% vs 5% for email
Quick Insights
Real-time feedback
Issue Alerts
Catch problems early
Review Volume
More public reviews
Quick & Easy
One-tap responses
Voice Heard
Feedback that matters
Right Timing
Asked at good moments
Not Spammy
Respectful frequency
Simple setup, powerful results
Trigger Event
Delivery, support close, milestone
Send Survey
Quick WhatsApp feedback request
Collect Response
One-tap or short reply
Act on Feedback
Route, analyze, improve
Common questions answered
NPS (0-10 scale), CSAT (1-5 stars), Yes/No questions, multiple choice, and open-ended. Use buttons for quantitative, text for qualitative.
After positive feedback (high NPS/CSAT), send a follow-up with direct link to leave a public review. Happy customers are more likely to take the extra step.
Negative responses trigger instant alerts to your team. Route to support for follow-up before the customer leaves a public bad review.
Limit to once per order/interaction. Don't survey the same customer more than once a month unless they had a new interaction.
Explore more WhatsApp marketing strategies
See how WhatsApp campaigns can transform your marketing results