Edesy Chatbot
Hotels

WhatsApp Chatbot for Hotel Concierge

24/7 concierge service without 24/7 staffing. AI chatbot handles room service orders, local recommendations, guest requests, and FAQs - in any language.

View All Features
60%

Requests Handled

30%

More Room Service

24/7

Concierge

4.8/5

Guest Satisfaction

Hotel Concierge Chatbot Features

Everything you need to build a hotel concierge chatbot - no coding required

Room Service

Guests order food, amenities, and services via chat. Orders route to relevant departments.

Local Recommendations

Suggest restaurants, attractions, activities based on guest preferences.

Booking Services

Book spa, tours, transport, and experiences. Confirmations sent automatically.

Hotel Information

Answer about facilities, policies, checkout times, WiFi, and amenities.

Multi-language

Serve international guests in their language. Auto-translate conversations.

Request Tracking

Track guest requests from submission to completion. Updates via chat.

Benefits for Everyone

Results that matter for teams and customers

For Hotel

  • 24/7 Service

    Without overtime costs

  • More Revenue

    Easy upsell services

  • Staff Efficiency

    Handle complex only

  • Guest Insights

    Request patterns

For Guests

  • Instant Service

    No waiting on hold

  • Any Language

    Communicate naturally

  • Easy Orders

    Room service in seconds

  • Local Tips

    Personalized recommendations

How to Build a Hotel Concierge Chatbot

Simple steps, no coding required

1

Add Services

Menu, amenities, policies

2

Setup Routing

Requests to departments

3

Add Local Info

Recommendations database

4

Deploy

In-room tablets, app, web

Hotel Concierge Chatbot FAQ

Common questions answered

How do requests reach staff?

Requests route to relevant department (housekeeping, F&B, front desk) via your PMS or task management system.

Can guests order room service?

Yes, full menu ordering with customization. Orders go to kitchen. Guest gets confirmation and ETA.

What about housekeeping requests?

Extra towels, turndown service, room cleaning - guests request via chat, housekeeping gets notified.

Does it work with our PMS?

Integrates with Opera, Cloudbeds, Mews, and others. Guest info and room numbers linked automatically.

Ready to Build Your Hotel Concierge Chatbot?

Create a powerful WhatsApp chatbot in minutes - no coding required

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