Automate L1 IT support with AI. Employees get instant help for password resets, software issues, and common IT problems - without waiting for tickets.
L1 Automation
Password Resets
Avg Resolution
IT Support
Everything you need to build a it helpdesk chatbot - no coding required
Self-service password resets with identity verification. Most common IT request automated.
Guide users through approved software installation or route approval requests.
Step-by-step troubleshooting for network, VPN, and connectivity problems.
Diagnose common hardware issues and create tickets for physical support.
Answer security policy questions and report suspicious activity.
When bot can't resolve, create detailed tickets with diagnostic info.
Results that matter for teams and customers
Reduced L1 Load
Bot handles basics
Focus on Projects
Not password resets
Better Documentation
Bot uses your docs
Issue Insights
Track common problems
Instant Help
No waiting for IT
24/7 Support
After hours too
Self-Service
Resolve common issues
Quick Escalation
Real help when needed
Simple steps, no coding required
Import IT Docs
Add procedures and guides
Setup Workflows
Password reset, software requests
Integrate ITSM
Connect to ServiceNow, Jira
Deploy
Launch on Slack, Teams, or web
Common questions answered
Bot verifies identity (employee ID, manager name, etc.) then triggers reset via your AD/directory integration. User gets temp password or reset link.
ServiceNow, Jira Service Management, Freshservice, Zendesk, and others. Bot can create tickets with full diagnostic info.
Yes, deploy on Slack, Microsoft Teams, or web widget. Employees get help where they already work.
Define approval workflows. Some actions need manager approval. All actions logged for audit.
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