Can the AI agent integrate with Shopify and WooCommerce?

Yes, we build deep integrations with all major e-commerce platforms including Shopify (Admin API, Storefront API), WooCommerce (REST API, webhooks), Magento, BigCommerce, and custom platforms. The agent can read product catalogs, manage orders, update inventory, process returns, and access customer data in real-time. We also integrate with Shopify Plus features like Scripts and Flow for enterprise stores.

How does the AI product recommendation engine work?

Our recommendation engine combines collaborative filtering (what similar customers bought), content-based filtering (product attributes and descriptions), and conversational context (what the customer is asking about right now). The agent uses RAG with your entire product catalog as the knowledge base, so it understands product features, pricing, availability, and reviews. It generates personalized recommendations in natural conversation, supporting queries like 'show me something similar but under 5000 rupees'.

How does the agent handle returns and refund requests?

The returns agent guides customers through the entire return process conversationally. It verifies the order, collects the return reason, checks return eligibility against your policies, generates return shipping labels, and initiates the refund or exchange. For exchanges, it recommends alternative sizes or products. All return data is structured and synced to your e-commerce platform and analytics, giving you actionable insights to reduce future returns.

Does the AI agent support multiple languages for international stores?

Yes, our e-commerce AI agents support 50+ languages with automatic language detection. The agent responds in the customer's preferred language while maintaining accurate product terminology and pricing in local currency. This is particularly valuable for Indian e-commerce brands serving customers in Hindi, Tamil, Bengali, Telugu, and other regional languages alongside English.

How does cart abandonment recovery work?

The agent monitors cart abandonment events in real-time and triggers personalized recovery sequences. Instead of generic emails, it sends conversational messages via WhatsApp or SMS that reference the specific products in the cart, address potential objections (price, shipping, size uncertainty), and offer targeted incentives when appropriate. Recovery rates typically range from 15-30%, significantly higher than traditional email-only approaches.

Can the agent handle flash sale and high-traffic scenarios?

Absolutely. We design our e-commerce agents for peak traffic handling from day one. The architecture supports auto-scaling during flash sales, seasonal events (Diwali, Black Friday), and product launches. We load-test agents at 10x expected peak traffic and implement graceful degradation so the agent remains responsive even under extreme load. Queue management and priority routing ensure VIP customers get instant responses.

What metrics can I track with the e-commerce AI agent?

We provide comprehensive analytics including: conversations initiated, conversion rate, revenue attributed to AI agent, average order value from AI-assisted purchases, cart recovery rate, support ticket deflection rate, customer satisfaction scores, product recommendation click-through rates, and response time metrics. All data is available in a real-time dashboard and can be exported to your BI tools.

E-commerce AI Agents

AI Agent Development for E-commerce

Build AI agents that turn browsers into buyers. From personalized product discovery and instant order tracking to cart recovery and automated upsells, our e-commerce AI agents integrate with Shopify, WooCommerce, and Magento to drive revenue 24/7.

Schedule a Call

INR 2000

Per Hour

50+

AI Agents Built

4.9/5

Client Rating

<2 Weeks

MVP Delivery

E-commerce AI Agent Capabilities

Revenue-driving AI agents built specifically for online stores and marketplaces

Product Discovery & Recommendations

AI agents that understand natural language product queries and serve personalized recommendations based on browsing history, purchase patterns, and customer preferences. Supports visual search, style matching, and 'shop the look' experiences that increase product discovery by up to 3x.

Order Tracking & Status Updates

Real-time order tracking agents that connect to your fulfillment systems, shipping carriers, and warehouse management platforms. Customers get instant updates on order status, estimated delivery, and shipment tracking via WhatsApp, SMS, or website chat without contacting support.

Returns & Refund Processing

Automated returns agents that handle return initiation, reason collection, return label generation, refund processing, and exchange recommendations. Reduces support ticket volume by 60% while collecting structured return data that helps identify product quality issues and reduce future returns.

Upsell & Cross-Sell Automation

Intelligent agents that identify upsell and cross-sell opportunities in real-time during customer conversations. Based on cart contents, browsing history, and purchase patterns, the agent suggests complementary products, bundle offers, and premium alternatives that increase average order value by 15-25%.

Cart Abandonment Recovery

Proactive agents that detect cart abandonment and trigger personalized recovery sequences via WhatsApp, email, or SMS. Smart timing, personalized incentives, and conversational follow-ups recover 15-30% of abandoned carts with higher conversion rates than generic email sequences.

Review Management & Response

AI agents that monitor product reviews across platforms, generate personalized responses, flag negative feedback for immediate attention, and request reviews from satisfied customers at optimal times. Maintains brand reputation while turning customer feedback into actionable product improvement insights.

Our E-commerce AI Agent Development Process

A conversion-focused 5-step process optimized for online retail and marketplace businesses

Discovery & Industry Analysis

We analyze your e-commerce platform, product catalog structure, customer journey, existing support workflows, and conversion bottlenecks. We map high-impact automation opportunities across pre-sale, purchase, and post-sale touchpoints to maximize revenue impact.

Compliance & Architecture Design

Design secure architecture with PCI-DSS considerations for payment-related flows, GDPR/CCPA compliance for customer data handling, and scalable infrastructure that handles traffic spikes during flash sales and seasonal peaks. We select the right LLM and integration approach for your platform.

Integration & Development

Build the agent with deep integrations into your e-commerce platform (Shopify, WooCommerce, Magento), payment gateways, shipping carriers, CRM, and inventory systems. RAG pipelines trained on your product catalog ensure accurate product knowledge and recommendation quality.

Testing & Compliance Validation

End-to-end testing with real product catalog data, checkout flow simulations, payment edge cases, and multi-language scenarios. Load testing for Black Friday-scale traffic, recommendation accuracy benchmarks, and conversion funnel analytics to validate revenue impact before launch.

Deployment & Monitoring

Production deployment with real-time conversion tracking, revenue attribution dashboards, conversation analytics, and A/B testing frameworks. 30-day post-launch optimization with weekly performance reviews and continuous recommendation engine tuning.

Transparent Pricing for E-commerce AI Agents

Flexible engagement models for D2C brands, marketplaces, and enterprise retailers

Starter Agent

INR 50,000starting

Single-purpose e-commerce AI agent for order tracking, FAQ, or basic recommendations

Single-purpose agent (FAQ, order tracking, etc.)
One channel (WhatsApp, web, or Messenger)
Basic product catalog RAG
Pre-built LLM (GPT-4o or Claude)
Shopify/WooCommerce read integration
Source code handover
14-day post-launch support

Get Started

E-commerce AI Agent Success Stories

"Edesy built a WhatsApp shopping assistant for our D2C brand that handles product discovery, size recommendations, and checkout. Our WhatsApp channel now drives 23% of total revenue, and the AI agent converts at 3.2x the rate of our website. Cart abandonment recovery alone pays for the entire project every month."

Founder & CEO

Leadership at D2C Fashion Brand, Mumbai

"The order tracking agent reduced our 'Where is my order?' support tickets by 72%. Customers get instant updates on WhatsApp with estimated delivery times, and the agent proactively notifies them about delays before they even ask. Our support team now focuses on complex issues instead of repetitive tracking queries."

Head of Customer Experience

Customer Experience at Multi-brand E-commerce Marketplace

"The AI-powered product recommendation agent increased our average order value by 18% within the first month. It understands customer intent from conversational queries, suggests complementary products at the right moment, and handles the entire purchase flow. The upsell suggestions feel natural, not pushy."

VP of Growth

Growth at Electronics E-commerce, Bangalore

E-commerce AI Agents

AI Agent Development for E-commerce

Schedule a Call

INR 2000

Per Hour

50+

AI Agents Built

4.9/5

Client Rating

<2 Weeks

MVP Delivery

Trusted by businesses worldwide

ShopifyAmazonStripeSlackNotionVercel

E-commerce AI Agent Capabilities

Revenue-driving AI agents built specifically for online stores and marketplaces

Product Discovery & Recommendations

Order Tracking & Status Updates

Returns & Refund Processing

Upsell & Cross-Sell Automation

Cart Abandonment Recovery

Review Management & Response

E-commerce AI Agent Performance Metrics

23%

Conversion Rate Increase

28%

Cart Recovery Rate

18%

Avg Order Value Increase

65%

Support Ticket Reduction

Our E-commerce AI Agent Development Process

A conversion-focused 5-step process optimized for online retail and marketplace businesses

Discovery & Industry Analysis

Compliance & Architecture Design

Integration & Development

Testing & Compliance Validation

Deployment & Monitoring

Transparent Pricing for E-commerce AI Agents

Flexible engagement models for D2C brands, marketplaces, and enterprise retailers

Starter Agent

INR 50,000starting

Single-purpose e-commerce AI agent for order tracking, FAQ, or basic recommendations

Single-purpose agent (FAQ, order tracking, etc.)
One channel (WhatsApp, web, or Messenger)
Basic product catalog RAG
Pre-built LLM (GPT-4o or Claude)
Shopify/WooCommerce read integration
Source code handover
14-day post-launch support

Get Started

E-commerce AI Agent Success Stories

Founder & CEO

Leadership at D2C Fashion Brand, Mumbai

Head of Customer Experience

Customer Experience at Multi-brand E-commerce Marketplace

VP of Growth

Growth at Electronics E-commerce, Bangalore

Frequently Asked Questions

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Get a free consultation with our e-commerce AI experts. We will help you identify revenue opportunities, plan platform integrations, and deliver an AI agent that drives conversions and reduces support costs.

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