Streamline customer support with intelligent ticket routing, automated responses, escalation workflows, and AI-powered resolution suggestions.
Key benefits of customer support automation
See how this automation works step by step
Trigger
New support ticket or message
Analyze ticket content with AI
Categorize and prioritize
Check for knowledge base matches
Route to appropriate agent
Send auto-acknowledgment
Suggest resolution to agent
Escalate if SLA at risk
Output
Ticket routed with suggested resolution
Common implementations of this use case
Ticket triage automation
First response automation
Escalation workflows
CSAT survey automation
Build your first workflow today
Start with a customer support automation template or build from scratch
Authenticate with the apps you need via OAuth or API key
Modify triggers, actions, and logic to match your process
Turn on your workflow and watch it run automatically
Frequently asked questions about customer support automation
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