Can it reduce COD return-to-origin rates?

Yes, our AI makes automated COD confirmation calls before dispatch, verifying address and intent. This reduces RTO rates by up to 40% — a major cost saver for Indian e-commerce.

Does it integrate with Indian logistics?

Yes, we integrate with Delhivery, BlueDart, DTDC, Ecom Express, Shadowfax, and other Indian carriers for real-time tracking updates.

Can it handle UPI payment issues?

Yes, the AI handles UPI payment failure inquiries, retry assistance, and alternative payment method suggestions — critical for India's UPI-dominated payment landscape.

Does it support regional language customers?

Yes, our AI serves customers in 15+ Indian languages, which is essential for Tier-2 and Tier-3 city e-commerce growth where English proficiency is lower.

How much does Edesy AI Voice Agent cost?

Edesy AI Voice Agent starts at just $0.04 per minute on the Pay As You Go plan with no monthly commitment. The Pro plan at $49/month includes 300 minutes at a reduced rate of $0.035/min, and the Max plan at $149/month includes 1,100 minutes at $0.03/min. All plans include 24+ language support, call analytics, and 24/7 availability. There are no setup fees or hidden charges.

How does Edesy compare to other AI voice platforms?

Edesy offers the most affordable AI voice agent platform starting at $0.04/min, which is 60% cheaper than most alternatives. Unlike competitors, Edesy supports 24+ languages out of the box, offers sub-500ms response times, and provides full compliance with regional regulations. The platform integrates with Twilio, Exotel, and other telephony providers, giving you flexibility that most locked-in platforms don't offer.

What e-commerce workflows can be automated?

Our AI voice agent automates common e-commerce workflows including inbound customer inquiries, appointment scheduling, status updates, payment reminders, lead qualification, and after-hours support. For e-commerce specifically in India, the AI is pre-configured with industry terminology and compliance requirements (Consumer Protection Act, TRAI, IT Act). Most businesses see 55%+ of calls fully handled without human intervention.

Is it compliant with India e-commerce regulations?

Yes, our platform is fully compliant with Consumer Protection Act, TRAI, IT Act regulations. We handle data residency requirements, calling hour restrictions, consent management, and recording compliance automatically. For e-commerce in India, this means you can deploy AI voice agents with confidence that all regulatory requirements are met out of the box.

E-commerce

AI Voice Agent for E-commerce in India

Order tracking, COD confirmation calls, return/refund management, UPI/payment support, and delivery coordination for Indian e-commerce. Powered by cutting-edge AI with full Consumer Protection Act, IT Act, and RBI regulations for digital payments compliance.

Start Free Trial

See Demo

40%

Lower RTO

<500ms

Response Time

$0.04

Per Minute

Hear AI Voice Assistant in Action

Real demo calls showcasing low latency and natural conversations in multiple Indian languages

Hindi + English

Lead Qualification

B2B Lead Qualification - Flipkart Gift

AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.

1-2 second response latencyBilingual Hindi + English

Audio player powered by Google Drive

Open in Drive

Malayalam

Education

Institute Admission - Malayalam

AI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.

Malayalam language supportEducation sector use case

Audio player powered by Google Drive

Open in Drive

Tamil

Education

Institute Admission - Tamil

AI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.

Tamil language supportEducation sector use case

Audio player powered by Google Drive

Open in Drive

Assamese

Lead Qualification

Solar Company Lead Qualification - Assamese

AI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.

Assamese language supportSolar/renewable energy sector

Audio player powered by Google Drive

Open in Drive

Bengali

Appointment Booking

Hospital Appointment Booking - Bengali

AI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.

Bengali language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

Hindi

Appointment Booking

Hospital Appointment Booking - Hindi

AI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.

Hindi language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

Telugu

Appointment Booking

Hospital Appointment Booking - Telugu

AI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.

Telugu language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

E-commerce Capabilities

Purpose-built for e-commerce in india automation

Order Status & Tracking

Real-time order status with integration to Delhivery, BlueDart, DTDC, and other Indian carriers

COD Confirmation

Automated COD order confirmation calls reducing RTO (return to origin) by up to 40%

Returns & Refunds

Handle return requests, pickup scheduling, and refund status in regional languages

UPI & Payment Support

Assist with UPI payment failures, cash-on-delivery queries, and EMI information

Product Information

Answer product questions, share availability, and provide personalized recommendations

Customer Analytics

Track call volumes, COD confirmation rates, and customer satisfaction metrics

What Our Customers Say

Real results from businesses like yours

"We deployed the AI voice agent for e-commerce in India and saw 55% of calls fully handled without human intervention. The ROI was clear within the first month."

55% Containment

E-commerce Company

Operations

"Consumer Protection Act, TRAI, IT Act compliance was non-negotiable for our e-commerce business. Edesy's platform met every requirement, and the AI quality exceeded our expectations."

Consumer Protection Act Compliant

India E-commerce

Compliance

"We cut our e-commerce call center costs by 40% while improving customer satisfaction. The voice agent handles peak volumes that used to require temporary staff."

40% Savings

E-commerce Enterprise

Finance

Simple, Transparent Pricing

Start from $0.04/min — 60% cheaper than alternatives

Pay As You Go

$0.04/ minute + telephony

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
24+ languages
24/7 availability

Get Started Free

Explore More

Discover related voice AI solutions and resources

E-commerce in other countries

Ecommerce UK Ecommerce USA Ecommerce Brazil Ecommerce Germany

AI Voice Agent

Try Free

E-commerce

AI Voice Agent for E-commerce in India

Start Free Trial

See Demo

40%

Lower RTO

<500ms

Response Time

$0.04

Per Minute

Trusted by businesses worldwide

ShopifyAmazonStripeSlackNotionVercel

Hear AI Voice Assistant in Action

Real demo calls showcasing low latency and natural conversations in multiple Indian languages

Hindi + English

Lead Qualification

B2B Lead Qualification - Flipkart Gift

AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.

1-2 second response latencyBilingual Hindi + English

Audio player powered by Google Drive

Open in Drive

Malayalam

Education

Institute Admission - Malayalam

AI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.

Malayalam language supportEducation sector use case

Audio player powered by Google Drive

Open in Drive

Tamil

Education

Institute Admission - Tamil

AI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.

Tamil language supportEducation sector use case

Audio player powered by Google Drive

Open in Drive

Assamese

Lead Qualification

Solar Company Lead Qualification - Assamese

AI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.

Assamese language supportSolar/renewable energy sector

Audio player powered by Google Drive

Open in Drive

Bengali

Appointment Booking

Hospital Appointment Booking - Bengali

AI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.

Bengali language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

Hindi

Appointment Booking

Hospital Appointment Booking - Hindi

AI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.

Hindi language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

Telugu

Appointment Booking

Hospital Appointment Booking - Telugu

AI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.

Telugu language supportHospital appointment booking

Audio player powered by Google Drive

Open in Drive

E-commerce Capabilities

Purpose-built for e-commerce in india automation

Order Status & Tracking

Real-time order status with integration to Delhivery, BlueDart, DTDC, and other Indian carriers

COD Confirmation

Automated COD order confirmation calls reducing RTO (return to origin) by up to 40%

Returns & Refunds

Handle return requests, pickup scheduling, and refund status in regional languages

UPI & Payment Support

Assist with UPI payment failures, cash-on-delivery queries, and EMI information

Product Information

Answer product questions, share availability, and provide personalized recommendations

Customer Analytics

Track call volumes, COD confirmation rates, and customer satisfaction metrics

55%

Call Containment

40%

Cost Reduction

90%

Satisfaction Score

<350ms

Avg Response Time

Get Started in 3 Simple Steps

From setup to live e-commerce calls

Configure

Set up your e-commerce voice agent with India-specific workflows

Test

Test with sample scenarios and refine the flow

Go Live

Connect your phone number and start handling calls automatically

What Our Customers Say

Real results from businesses like yours

"We deployed the AI voice agent for e-commerce in India and saw 55% of calls fully handled without human intervention. The ROI was clear within the first month."

55% Containment

E-commerce Company

Operations

"Consumer Protection Act, TRAI, IT Act compliance was non-negotiable for our e-commerce business. Edesy's platform met every requirement, and the AI quality exceeded our expectations."

Consumer Protection Act Compliant

India E-commerce

Compliance

"We cut our e-commerce call center costs by 40% while improving customer satisfaction. The voice agent handles peak volumes that used to require temporary staff."

40% Savings

E-commerce Enterprise

Finance