Insurance company handling 50,000+ monthly claims inquiries deployed AI voice to automate status updates and first notice of loss. Result: 80% call automation, 3x faster claim initiation, 45% cost reduction.
Call Automation
Faster FNOL
Cost Reduction
CSAT Score
A general insurance provider was struggling with high call volumes for claims inquiries:
50,000+ monthly calls for claims status - overwhelming agents
Long wait times (8+ minutes average) frustrating policyholders
Manual FNOL process taking 15+ minutes per claim
Agents spending 70% of time on repetitive status queries
Customer satisfaction declining due to poor service experience
Monthly Claims Calls
50,000+
Average Wait Time
8+ min
FNOL Processing
15+ min
AI voice for claims status automation and FNOL intake
AI provides real-time claim status, next steps, and expected timelines automatically
AI captures first notice of loss details, guides policyholders through required information
Complex claims routed to specialized agents with full context and history
Track claim patterns, common issues, and agent performance metrics
Measured results after deployment
80%
Call Automation
Before
0%
Status queries handled by AI
3x
Faster FNOL
Before
15+ min
Now 5 min with AI
45%
Cost Reduction
Before
High agent cost
Per interaction
4.2/5
CSAT Score
Before
3.2/5
Customer satisfaction
Agent cost reduction (60% fewer status calls)
₹45L/year
Faster claims processing efficiency
₹20L/year
AI voice platform cost
-₹15L/year
Net Annual Savings
₹50L
“80% of claims status calls now handled by AI. Our agents focus on complex claims that need human judgment. Wait times dropped from 8 minutes to instant. Customer satisfaction jumped from 3.2 to 4.2.”
Claims Operations Head
General Insurance Provider, Delhi NCR
See how AI voice calling can transform your insurance operations
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