Regional telecom with 5M+ subscribers deployed AI voice for customer support. Result: 70% call automation, 90% faster resolution, 55% cost reduction.
Call Automation
Faster Resolution
Cost Reduction
Wait Time
A regional telecom operator was struggling with support call volumes:
500K+ monthly support calls overwhelming contact center
80% of calls for routine queries - balance, plans, bill issues
Average wait time 12+ minutes during peak hours
High agent attrition due to repetitive queries
Support costs eating into thin margins
Monthly Support Calls
500K+
Routine Query %
80%
Avg Wait Time
12+ min
AI voice for routine support automation
AI provides account balance, data usage, and validity instantly
AI explains bills, handles disputes, and processes payments
AI helps subscribers change plans, activate add-ons, and port numbers
AI troubleshoots network issues and logs complaints for technical team
Measured results after deployment
70%
Call Automation
Before
0%
Routine calls handled by AI
90%
Faster Resolution
Before
5+ min avg
Now under 60 seconds
55%
Cost Reduction
Before
High support cost
Per interaction
2 min
Wait Time
Before
12+ min
Peak hour wait
Support cost reduction (350K calls/month automated)
₹8Cr/year
Agent productivity improvement
₹1.5Cr/year
AI voice platform cost
-₹1.2Cr/year
Net Annual Savings
₹8.3Cr
“70% of our calls are now handled by AI - balance checks, bill queries, plan changes. Wait times dropped from 12 to 2 minutes. Agents handle complex issues while AI manages routine queries. ₹8 Cr annual savings.”
CX Director
Telecom Operator, Chennai
See how AI voice calling can transform your telecom operations
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