AI Voice Assistant vs Traditional IVR

In most cases, yes. AI Voice Assistant can handle all the functions of traditional IVR—routing, information lookup, transactions—while also handling complex conversations that IVR can't. Many customers keep a minimal IVR as a fallback during the transition period.

Most businesses can go live within 2-4 weeks. We recommend starting with specific use cases (like order status or appointment scheduling) and expanding from there. The transition can be gradual—AI handles some calls while IVR handles others.

Edesy AI Voice Assistant integrates with your existing telephony infrastructure. We work with Twilio, Exotel, Plivo, and can connect to most PBX systems. No need to replace your phone numbers or existing setup.

Initially, AI has higher per-interaction costs than basic IVR. However, the total cost of ownership is usually lower because: (1) AI resolves more calls without human agents, (2) setup and maintenance costs are lower, and (3) customer satisfaction improvements reduce churn and support volume.

The AI seamlessly transfers to human agents when needed, passing along full context of the conversation. Unlike IVR where customers repeat themselves, agents see the transcript and understand the issue immediately. You control the escalation rules.