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AI Voice Bots vs Traditional IVR: A Complete Comparison

AI Voice Bots vs Traditional IVR: A Complete Comparison

E

By Edesy Team

Published: January 12, 2025•4 min read

Table of contents

The Problem with Traditional IVR
What Makes AI Voice Bots Different
Natural Conversation
Context Awareness
Handling Complexity
Head-to-Head Comparison
When to Choose Each
Traditional IVR works for:
AI Voice Bots excel at:
The Technical Difference
Implementation Considerations
Migration Path
Integration Requirements
Real-World Performance
Making the Switch
Conclusion

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