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AI Voice Bots vs Traditional IVR: A Complete Comparison

Traditional IVR systems frustrate customers. Discover how AI-powered voice bots deliver natural conversations and better outcomes.

E
By Edesy Team
Published: January 12, 2025•4 min read
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Table of contents

  • The Problem with Traditional IVR
  • What Makes AI Voice Bots Different
  • Natural Conversation
  • Context Awareness
  • Handling Complexity
  • Head-to-Head Comparison
  • When to Choose Each
  • Traditional IVR works for:
  • AI Voice Bots excel at:
  • The Technical Difference
  • Implementation Considerations
  • Migration Path
  • Integration Requirements
  • Real-World Performance
  • Making the Switch
  • Conclusion
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