Integrate AI voice calling with ServiceNow. Automated incident creation, service request handling, and IT support automation.
Incident Creation
Context
L1 Automation
Compliance
Native integration for ServiceNow users
AI calls create ServiceNow incidents automatically with categorization, priority, and full details.
Handle service catalog requests via voice. AI guides users through request forms and submissions.
Pull configuration item data and user info for context-aware IT support conversations.
AI calls to provide incident status updates, resolution confirmations, and change notifications.
Automate Level 1 support - password resets, access requests, common troubleshooting.
Monitor and report on SLA compliance. AI prioritizes calls based on SLA requirements.
Deep ServiceNow integration
Incidents
Service Requests
CMDB
Workflows
Better together
Reduce L1 Volume
AI handles common issues
Faster Resolution
Auto-categorization
24/7 IT Support
After-hours coverage
SLA Compliance
Priority handling
Instant Help
No waiting for IT
Self-Service
Voice-guided requests
Status Updates
Proactive notifications
Human Backup
Escalation when needed
Seamless ServiceNow connection
Connect ServiceNow
API integration setup
Configure AI
IT support workflows
Handle Requests
AI resolves or routes
Records Updated
Auto-logged to ServiceNow
Real results from our customers
"The ServiceNow integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with ServiceNow. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from ServiceNow before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting ServiceNow
We integrate via ServiceNow REST API. AI creates incidents, handles service requests, and updates records automatically based on voice conversations.
Yes! AI can guide users through password reset processes, verify identity, and trigger ServiceNow workflows for access management.
Our voice AI complements ServiceNow Virtual Agent. Use Virtual Agent for chat, our AI for voice - both update the same records.
AI can provide change notification calls, collect approvals via voice, and update change request status in ServiceNow.
See how AI voice calling integrates with your ServiceNow workflow
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives