Connect Edesy AI voice calls to ServiceNow through a custom HTTP function, webhooks, the REST API, Zapier, n8n or Make. Create incidents or look up their status mid-call through the ServiceNow REST API. There is no native ServiceNow app; we can help scope the setup.
Function
Events
Languages
AI from
Native integration for ServiceNow users
AI calls create ServiceNow incidents automatically with categorization, priority, and full details.
Handle service catalog requests via voice. AI guides users through request forms and submissions.
Pull configuration item data and user info for context-aware IT support conversations.
AI calls to provide incident status updates, resolution confirmations, and change notifications.
Automate Level 1 support - password resets, access requests, common troubleshooting.
Monitor and report on SLA compliance. AI prioritizes calls based on SLA requirements.
Deep ServiceNow integration
Incidents
Service Requests
CMDB
Workflows
Better together
Reduce L1 Volume
AI handles common issues
Faster Resolution
Auto-categorization
24/7 IT Support
After-hours coverage
SLA Compliance
Priority handling
Instant Help
No waiting for IT
Self-Service
Voice-guided requests
Status Updates
Proactive notifications
Human Backup
Escalation when needed
Seamless ServiceNow connection
HTTP function, webhook, Zapier or n8n
ServiceNow API key in the credential vault
Placeholders and response mapping
Check results in Test Center
Real results from our customers
"The ServiceNow integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with ServiceNow. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from ServiceNow before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting ServiceNow
There is no native ServiceNow connector. A custom HTTP function can call the ServiceNow API during the call, with keys kept in the credential vault, and webhooks on call.ended, call.analyzed or call.extracted can update ServiceNow after it, directly or through Zapier, n8n or Make.
Yes! AI can guide users through password reset processes, verify identity, and trigger ServiceNow workflows for access management.
It runs alongside it. Virtual Agent covers chat; the Edesy voice agent covers phone calls and writes to ServiceNow through your HTTP function or webhook setup.
AI can provide change notification calls, collect approvals via voice, and update change request status in ServiceNow.
See how AI voice calling integrates with your ServiceNow workflow
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives