Connect AI voice calling to your Zendesk Support. Automatic ticket creation, customer context, and support automation. Enhance your support with intelligent voice AI.
Ticket Creation
Context Sync
Support
Deflection
Native integration for Zendesk users
AI calls create Zendesk tickets automatically with full transcript, summary, and categorization. No manual ticket entry needed.
AI pulls customer history, past tickets, and preferences before calling. Personalized conversations with full context.
Proactively call customers for ticket follow-ups, satisfaction surveys, or issue resolution. AI handles routine outreach.
AI calls update existing tickets with new information, status changes, and resolution notes. Keep tickets current.
When AI can't resolve, seamlessly escalate to human agents with full context. No repetition for customers.
AI calls to collect customer satisfaction scores. Results sync to Zendesk for reporting and analytics.
Deep Zendesk integration
Tickets
Users
Organizations
Triggers
Better together
Less Ticket Volume
AI resolves common issues
Full Context
AI knows customer history
Proactive Outreach
AI handles follow-ups
24/7 Coverage
AI never sleeps
Instant Response
No hold times
Personalized
AI knows their history
Quick Resolution
Common issues solved
Human When Needed
Seamless escalation
Seamless Zendesk connection
Connect API
Secure API setup
Configure Agent
Set up AI for support
Handle Calls
AI resolves or escalates
Tickets Created
Automatically synced
Real results from support teams
"AI handles 60% of our routine calls - password resets, order status, basic FAQs. Our agents focus on complex issues that need human touch."
60% Call Deflection
Retail
Support Manager
"Every call becomes a ticket with full transcript. Our QA team can review any conversation. Compliance and training improved significantly."
Full Documentation
NBFC
CX Head
"CSAT collection via AI calls gets 3x response rate vs email. And the data flows right into our Zendesk reports."
3x Survey Response
B2B Software
CS Lead
Common questions about connecting Zendesk
We connect via Zendesk API. Before calls, we pull customer data and ticket history. After calls, we create/update tickets with transcripts, summaries, and appropriate tags. Everything syncs automatically.
Yes! When customers call, AI creates tickets automatically with the conversation summary, categorization, and priority. No manual ticket entry needed.
Our integration works alongside Zendesk Talk. Use Talk for human agent calls, use our AI for automated calls. Both create tickets and appear in customer history.
Absolutely! AI can call customers about existing tickets to provide updates or gather more information. All updates are added to the ticket automatically.
When AI can't resolve an issue, it creates a ticket with full context and can transfer to a human agent. The agent sees everything discussed, no repetition needed.
Yes! AI can make outbound calls to collect CSAT scores. Results sync to Zendesk for reporting. Higher response rates than email surveys.
We work with all major support platforms
See how AI voice calling integrates with your Zendesk support workflow
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in Drive60% cheaper than Retell AI & Vapi - start from ₹6/min