Connect Zendesk with the Zendesk ticket function template, a custom HTTP function to the Zendesk API. The agent creates a ticket during the call; after the call, webhooks, Zapier or n8n post the summary and transcript link. There is no native Zendesk app.
Ticket function
Functions
Answering
After the call
Built with the Zendesk function template and webhooks
Use the Zendesk ticket function template so the agent opens a ticket while the caller is on the line.
A custom HTTP function can look up the requester before the agent answers questions.
Call customers back about open tickets through a campaign, Zapier, n8n or the REST API.
Add the summary and transcript link to the ticket from a webhook after the call.
Cold-transfer to your support line and note the reason on the ticket.
Run a short survey call and send the score to Zendesk by webhook.
What you can build with the Zendesk API
Better together
Less Ticket Volume
AI resolves common issues
Full Context
AI knows customer history
Proactive Outreach
AI handles follow-ups
24/7 Coverage
AI never sleeps
Instant Response
No hold times
Personalized
AI knows their history
Quick Resolution
Common issues solved
Human When Needed
Cold transfer to your team
Through the Zendesk function template
Start from the Zendesk ticket function template
Store your Zendesk token in the credential vault
Enable the function on your agent
Run a test call and check the new ticket
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Zendesk app; Zendesk ticket function template (custom HTTP function) |
| During the call | Create tickets and look up requesters through the Zendesk API |
| After the call | Webhook subscription or workflow webhook step on call.ended, call.analyzed, call.failed, call.extracted, call.recording_ready (HMAC-signed x-edesy-signature, 5 delivery attempts) |
| Starting calls | REST API /api/v1 with vp_live_ keys (120 requests/min per key), the Zapier Start Call action or the n8n node |
| Zendesk Talk | Not used; calls run on Edesy telephony |
Common questions about connecting Zendesk
Create a ticket mid-call with the Zendesk ticket function template, look up requesters with a custom HTTP function, and post summaries back after the call by webhook, Zapier or n8n.
Through the Zendesk API. There is no native Zendesk app; the function template is a preconfigured custom HTTP function you copy and edit.
Yes. With the ticket function attached, the agent creates a ticket with the caller's issue during the call.
No. Calls run on Edesy telephony (Twilio, Exotel, Plivo, Vobiz, SIP trunk or Edesy-managed numbers), not on Zendesk Talk.
Yes, if you add an HTTP function or webhook receiver that calls the Zendesk update endpoint. It is not part of the template by default.
The agent can cold-transfer the caller to a named destination number or schedule a callback. Warm or whisper transfers are not available.
Yes. Use the survey tool or the survey and feedback template, then send the result to Zendesk by webhook.
Other platforms Edesy connects with
Create Zendesk tickets from calls with the Zendesk function template.
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