There is no native Intercom app. Connect through a custom HTTP function to the Intercom API, webhooks, Zapier or n8n: look up a user mid-call, and post the call summary and transcript link back to Intercom after the call.
Functions
After the call
n8n
Setup
Add phone support to Intercom
Post the call summary into Intercom from a webhook so the team sees phone and chat together.
A custom HTTP function fetches user attributes from the Intercom API at the start of the call.
Start calls for a list of users through a CSV campaign, Zapier, n8n or the REST API.
Add a note with the transcript and signed recording links after each call.
Start a call from an Intercom event through Zapier, n8n or your backend.
Cold-transfer the caller to your support number when a human is needed.
What you can build with the Intercom API
Better together
Voice + Chat
Summaries posted by webhook
Scale Outreach
AI calls at scale
Full Context
Know user history
Team Handoff
Cold transfer to your team
Phone Option
When chat isn't enough
No Repetition
AI knows their story
Quick Resolution
Voice is faster
Personal Touch
Proactive calls
Through an HTTP function, webhooks, Zapier or n8n
HTTP function, Zapier, n8n or your own webhook receiver
Store your Intercom token in the credential vault
Choose which call fields go back to Intercom
Run a test call and check the Intercom record
What is real today, in one table
| Item | Details |
|---|---|
| Connection type | No native Intercom connector; custom HTTP function, webhooks, Zapier or n8n |
| During the call | A custom HTTP function calls your Intercom endpoint, with placeholders, response mapping and keys in the credential vault |
| After the call | Webhook subscription or workflow webhook step on call.ended, call.analyzed, call.failed, call.extracted, call.recording_ready (HMAC-signed x-edesy-signature, 5 delivery attempts) |
| Starting calls | REST API /api/v1 with vp_live_ keys (120 requests/min per key), the Zapier Start Call action or the n8n node |
| Human handoff | Cold transfer to a named destination; callbacks can be scheduled |
Common questions about connecting Intercom
Yes. The Edesy agent answers phone calls; a custom HTTP function can read user data from Intercom, and a webhook can post the result back. There is no native Intercom app.
Through the Intercom API: a custom HTTP function during the call, and Edesy webhooks, a workflow webhook step, Zapier or n8n after the call.
Yes, by sending an Intercom webhook to Zapier, n8n or your backend, which starts the call with the Start Call action, the n8n node or the REST API.
Only if you post it: your webhook receiver or Zap adds the summary, transcript link and recording link to the user or conversation.
Export the segment or pass it through Zapier or n8n, then run a campaign or start calls through the REST API.
The agent can cold-transfer the caller to a named destination number or schedule a callback. Warm or whisper transfers are not available.
Yes. Your HTTP function can read any attribute the Intercom API returns and pass it to the agent as a variable.
Other platforms Edesy connects with
Add phone calls to Intercom through an HTTP function, webhooks, Zapier or n8n.
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