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Virtual customer support that handles calls 24/7. AI resolves order inquiries, returns, troubleshooting, and FAQs automatically. Reduce wait times by 90% and handle 70% of calls without agents.
Calls Resolved
Faster Response
Availability
Cost Reduction
Everything you need to automate customer support
AI answers customer calls instantly, any time of day. No hold times, no voicemail, no missed support requests.
Understands customer issues through real dialogue. Asks clarifying questions, provides solutions, escalates when needed.
Checks order status, processes returns, updates account info, resets passwords - all through natural voice conversation.
Guides customers through troubleshooting steps, answers product questions, provides how-to instructions.
Connects to your CRM, order system, knowledge base, and ticketing platform for real-time information.
Supports customers in 22+ Indian languages and 40+ global languages with automatic language detection.
Better experience for customers, lower costs for you
Zero Wait Time
Instant answer, no hold music
24/7 Availability
Help anytime they need it
Fast Resolution
Issues solved in minutes
Any Language
Support in their language
Handle 70% of Calls
AI resolves routine issues
Reduce Workload
Agents handle complex cases
Lower Costs
80% cheaper than hiring
Scale Instantly
No hiring for peak times
Common support scenarios resolved automatically
Order Status
Where is my order? Tracking updates, delivery info
Returns & Refunds
Initiate returns, check refund status, policy questions
Account Support
Password resets, profile updates, subscription changes
Product Questions
Features, compatibility, how-to, troubleshooting
Billing Inquiries
Invoice questions, payment issues, plan changes
Technical Support
Step-by-step troubleshooting, issue diagnosis
From call to resolution
Customer Calls
AI answers instantly
Understands Issue
Natural conversation
Resolves or Routes
Solves it or transfers
Updates Systems
Logs to CRM/ticketing
See AI customer service in action
AI:
Thank you for calling Acme Store. How can I help you today?
Customer:
I want to check on my order. I ordered something last week.
AI:
I can help with that. Can I have your order number or the email address on the order?
Customer:
It is [email protected]
AI:
I found your order for a wireless headset. It shipped yesterday and is scheduled for delivery on Friday. Would you like me to send you the tracking link?
Real results from real companies
"We handle 3x the call volume with the same team size. AI takes care of routine calls so agents focus on what matters."
3x More Capacity
Retail
Support Director
"Average wait time went from 8 minutes to under 10 seconds. Customer satisfaction scores are at an all-time high."
90% Faster Response
Technology
CX Manager
"We saved $400K/year in support costs while improving service quality. AI handles 68% of our calls end-to-end."
68% Automation
Media
VP Operations
Common questions about virtual support agents
An AI customer service agent is a voice-based AI that handles inbound support calls automatically. Unlike chatbots that only work via text, AI customer service agents have real phone conversations with customers. They can answer questions, check order status, process returns, troubleshoot issues, and escalate to human agents when needed - all through natural voice dialogue.
AI customer service agents excel at routine, repeatable inquiries: order status and tracking, return and refund requests, account and password issues, billing questions, product FAQs, basic troubleshooting, appointment scheduling, and information lookups. For complex or emotional issues, the AI seamlessly transfers to a human agent with full context.
We integrate with your existing systems via API: CRM (Salesforce, HubSpot, Zoho), order management, help desk (Zendesk, Freshdesk), knowledge base, and ticketing systems. The AI can look up customer information, check order status, create tickets, and update records in real-time during the call.
The AI is trained to recognize when a human is needed - complex issues, frustrated customers, or explicit requests for an agent. It performs a warm transfer, providing the human agent with full context: customer info, issue summary, and what was already tried. This makes handoffs smooth and prevents customers from repeating themselves.
Most businesses see AI handle 60-80% of inbound support calls without human intervention. The exact percentage depends on your call types - businesses with many routine inquiries (order status, FAQs) see higher automation rates. Even calls that transfer to humans benefit from AI handling initial info gathering.
Yes, AI can guide customers through troubleshooting flows: Have you tried turning it off and on? What do you see on the screen? It follows decision trees, asks diagnostic questions, and walks through solutions step-by-step. For complex technical issues beyond its scope, it creates a ticket with diagnostic details for L2 support.
Our AI supports 22+ Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, and more, plus 40+ global languages. It auto-detects the customer language and responds accordingly. This is critical for businesses serving diverse customer bases across India and globally.
AI customer service typically costs 80% less than hiring additional support agents. You pay per minute or per call, with no idle time costs. There is no hiring, training, or management overhead. Most businesses see ROI within 30 days from reduced call handling costs and improved customer satisfaction.
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