Handle order status, shipping inquiries, returns, and product questions 24/7. Scale customer support without scaling costs.
Calls Automated
Availability
Avg Resolution
CSAT Improvement
Everything your online store needs for phone support
AI looks up orders by order number, email, or phone. Provides real-time shipping status and tracking information.
Answer questions about shipping costs, delivery times, international shipping, and carrier options.
Guide customers through return policies, initiate RMAs, and provide return shipping labels.
Answer questions about products, sizes, colors, availability, and compatibility.
Handle billing questions, payment issues, refund status, and invoice requests.
Outbound calls for delivery confirmations, delay notifications, and review requests.
Better experience for shoppers, lower costs for you
Instant Answers
No waiting on hold
24/7 Support
Call anytime, day or night
Quick Resolution
Get info in seconds
Order Updates
Real-time tracking info
70% Cost Reduction
vs traditional call center
Handle Peaks
Scale during sales events
Happy Customers
Better CSAT scores
Free Up Agents
Focus on complex issues
From call to resolution in seconds
Customer Calls
AI answers instantly
Identifies
Order number, email, or phone
Retrieves Data
Real-time from your platform
Resolves
Status, tracking, or next steps
Conversations our AI handles thousands of times daily
Order Status
Customer:
"Where's my order? It was supposed to arrive yesterday."
AI:
"I can check that for you. Can you provide your order number or the email address you used? ... Your order is with FedEx, tracking shows it's out for delivery today."
Return Request
Customer:
"I need to return the shoes I bought. They don't fit."
AI:
"I can help with that return. Your order is within our 30-day return window. I'll email you a prepaid return label and you'll receive a refund within 5-7 days of receipt."
Results from online retailers
"Black Friday used to mean all-hands-on-deck for phone support. Now AI handles 80% of calls and we focus on actually selling."
80% Calls Automated
D2C Apparel
CX Director
"Customers get order status in 30 seconds instead of 10 minutes on hold. CSAT went from 3.2 to 4.5 stars."
+40% CSAT
Consumer Electronics
Support Manager
"We reduced support costs by 65% while improving response times. The ROI was immediate."
65% Cost Savings
E-commerce
Operations
Common questions from online retailers
We integrate with all major platforms including Shopify, WooCommerce, Magento, BigCommerce, Salesforce Commerce Cloud, and custom platforms via API. The AI can pull order data, inventory levels, and customer information in real-time.
Customers can provide their order number, email address, or phone number. The AI verifies their identity (last 4 digits of payment, shipping zip code) and retrieves order status, tracking number, delivery estimate, and item details from your e-commerce platform.
Yes, the AI can explain your return policy, check if an item is eligible for return, initiate RMA requests, provide return shipping labels, and give refund status updates. Complex cases are escalated to human agents with full context.
The AI scales instantly to handle any call volume. During peak sales events, it can handle thousands of simultaneous calls for order status, shipping questions, and product availability - without hiring temporary staff or long hold times.
Yes, the AI can proactively call customers for delivery confirmations, delay notifications, failed delivery attempts, and post-purchase review requests. These automated touchpoints improve customer experience and reduce inbound calls.
AI Voice Assistant works across many sectors
See how AI can handle order inquiries and customer support 24/7
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in Drive60% cheaper than Retell AI & Vapi - start from ₹6/min