Automate claims status, policy inquiries, FNOL, and billing support. Reduce call center costs while improving policyholder experience.
Calls Automated
Claims Reporting
Avg Call Duration
Better Retention
Everything your insurance operation needs for phone support
Policyholders check claim status, required documents, payment timelines, and next steps without waiting on hold.
Answer questions about coverage, deductibles, limits, exclusions, and policy terms instantly.
Capture quote requests, collect necessary information, and route to agents for follow-up.
Take initial claim reports 24/7, capturing incident details and starting the claims process.
Handle payment inquiries, due dates, autopay setup, and payment processing.
Proactive outbound calls for policy renewals, lapse prevention, and coverage reviews.
Better service for policyholders, lower costs for carriers
Instant Access
Claims info without hold times
24/7 Service
Report claims anytime
Quick Answers
Policy questions resolved fast
Easy Payments
Pay bills over the phone
Cost Reduction
60-70% lower call costs
Agent Efficiency
Focus on complex cases
Faster FNOL
Capture claims immediately
Better Retention
Proactive renewal calls
From call to resolution in minutes
Caller Verified
Secure identity check
AI Understands
Claims, policy, or billing
Retrieves Data
Real-time from your systems
Resolves or Routes
Answer or transfer to agent
Common calls our AI handles for insurance companies
Claims Status
Policyholder:
"I filed a claim last week for my car accident. What's the status?"
AI:
"I can look that up. For verification, can you confirm your date of birth? ... Your claim is currently in review. The adjuster has received the repair estimate and we expect a decision within 2-3 business days."
First Notice of Loss
Policyholder:
"I need to report a claim. There was water damage in my basement."
AI:
"I'm sorry to hear that. I can help you file this claim right now. When did you first notice the damage? And can you describe what happened? I'll also need to collect some photos if you have them."
Results from carriers and agencies
"Claims status calls were 40% of our volume. Now AI handles them instantly and our agents focus on complex claims."
40% Call Reduction
Property Insurance
VP Claims
"FNOL capture improved dramatically. We get complete claim reports at 2 AM that used to wait until morning."
24/7 FNOL
Regional Carrier
Claims Director
"Proactive renewal calls improved retention by 15%. The AI reaches more policyholders than our team ever could."
+15% Retention
Multi-Line
Agency Owner
Common questions from insurance companies
The AI verifies the caller's identity (policy number, last 4 of SSN, date of birth), then retrieves real-time claims status from your claims management system. It can explain where the claim is in the process, what documents are needed, expected timelines, and next steps.
Yes, the AI can capture complete FNOL reports 24/7. It gathers incident details (date, time, location, description), involved parties, police report info, and photos/documents. This data is immediately routed to your claims team for processing.
We integrate with major policy administration and claims systems including Guidewire, Duck Creek, Applied Epic, AMS360, Vertafore, and custom platforms via API. The AI can read and update policy and claims data in real-time.
The AI makes proactive outbound calls before policy renewals, reminding policyholders to renew and offering coverage reviews. It can also identify at-risk policies (payment issues, complaints) and route to retention specialists.
Yes, the AI is designed with insurance compliance in mind. It follows state-specific regulations, properly discloses that callers are speaking with AI, maintains call recordings for compliance, and routes regulated activities to licensed agents when required.
AI Voice Assistant works across many sectors
See how AI can handle claims, policy inquiries, and support calls 24/7
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Open in Drive60% cheaper than Retell AI & Vapi - start from ₹6/min