Optimize last-mile delivery with intelligent voice calls. Automate customer notifications, handle delivery exceptions, and coordinate drivers—reducing failed deliveries by 45%.
Reduction in Failed Deliveries
Fewer Inbound Calls
Faster Exception Resolution
Saved Per Delivery Attempt
From first notification to final delivery confirmation
Proactively call recipients with accurate delivery windows and real-time updates based on driver location.
Instantly notify customers of delays, address issues, or access problems. Resolve before the driver arrives.
Let customers choose preferred delivery slots through automated voice calls with real-time availability.
Automated dispatch calls and route updates to delivery personnel. Keep your fleet informed.
Connect with your Transportation Management System for real-time data sync and automated triggers.
Automated confirmation calls after delivery with option to report issues or provide feedback.
Reduce costs while improving customer experience
Fewer Failed Deliveries
45% reduction in first-attempt failures
Lower Inbound Calls
60% decrease in 'where is my package' calls
Faster Resolution
3x faster exception handling
Driver Efficiency
Less time on phone, more deliveries
Real-Time Updates
Know exactly when to expect delivery
Easy Rescheduling
Change delivery time by voice
Special Instructions
Gate codes, safe places, neighbor drops
Multilingual Support
Service in their preferred language
Last-mile delivery accounts for 53% of total shipping costs. Failed deliveries make it worse—each retry costs $15-20 on average.
Customer Not Home
30% of deliveries fail because the recipient isn't available. Proactive calls reduce this dramatically.
Wrong Address
AI calls can verify addresses and get corrections before the driver arrives.
Access Issues
Gate codes, building access, parking restrictions—resolved before delivery attempt.
AI:
"Hi, this is FastShip Logistics. Your delivery from ACME Electronics is arriving today between 2 and 4 PM. The driver is currently 3 stops away. Will you be available?"
Customer:
"I'm at work. Can they leave it at the back door?"
AI:
"Of course. I'll note that for the driver—leave at the back door. Is there a gate code or any access instructions they should know?"
Customer:
"The side gate code is 1234."
AI:
"Got it—gate code 1234, leave package at back door. You'll receive a photo confirmation once delivered. Is there anything else I can help with?"
Seamless integration with your delivery operations
Connect Your Systems
Integrate TMS, routing, or order management via API
Configure Triggers
Set when calls happen: dispatch, ETA, exceptions
AI Handles Calls
Natural conversations with customers and drivers
Data Flows Back
Instructions sync to driver apps in real-time
Real results from delivery operations
"Failed deliveries dropped from 28% to 15%. The AI catches issues before our drivers even arrive."
45% Fewer Failed Deliveries
Last-Mile Delivery
Operations Director
"Customer service calls about delivery status dropped by 60%. People know exactly when to expect their package."
60% Less Inbound Calls
3PL Provider
Customer Success
"We're saving $2.50 per delivery on average. The ROI was positive in the first month."
$2.50 Saved Per Delivery
Quick Commerce
COO
Common questions about AI for delivery operations
The AI integrates with your TMS or delivery management system via API. It can be triggered by delivery status changes, GPS proximity, or scheduled times. Common triggers include: order dispatched, driver 30 minutes away, delivery attempted, and delivery completed.
Yes, the AI can collect new addresses, gate codes, safe place instructions, neighbor delivery preferences, and any other special instructions. All information is logged and can be pushed to your driver app or TMS in real-time.
The AI can retry calls at configurable intervals (e.g., 30 minutes, 1 hour later). It can also leave voicemails with callback options, send SMS as a fallback, or mark the contact attempt for manual follow-up. You control the retry logic.
Yes, we support integrations with major logistics providers and can work with your own fleet. The AI can handle different workflows for different carriers and even different communication styles per partner brand.
Absolutely. The AI can make outbound calls to drivers with new delivery assignments, route changes, priority pickups, and end-of-day summaries. Two-way communication lets drivers confirm or report issues.
AI Voice Assistant works across many sectors
See how AI can reduce failed deliveries and improve customer satisfaction
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
AI voice agent qualifying B2B leads for corporate gifting. Ultra-low latency with 1-2 second response time. Bilingual conversation in Hindi and English.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Malayalam language.
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Open in DriveAI voice agent handling admission inquiries and appointment booking for educational institutes in Tamil language.
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Open in DriveAI voice agent qualifying leads for solar installation company in Assamese language. Natural conversation flow with product inquiry handling.
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Open in DriveAI voice bot helping patients book hospital appointments in Bengali. Natural conversation with availability checking and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Hindi. Handles doctor selection, time slot booking, and confirmation.
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Open in DriveAI voice bot helping patients book hospital appointments in Telugu. Natural conversation flow for healthcare scheduling.
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Open in Drive60% cheaper than Retell AI & Vapi - start from ₹6/min