Best Shopify Helpdesk Apps: Gorgias vs Richpanel vs Convo AI
Shopify stores have unique support needs - order tracking, returns processing, pre-sales questions that directly impact sales. A good helpdesk should integrate deeply with Shopify and support modern channels like WhatsApp. Let's compare the top options.
Pros
Native WhatsApp API
Deep Shopify integration
Free tier
No per-ticket fees
Cons
Newer platform
Building marketplace
Best For
Shopify stores using WhatsApp, especially in India/APAC
Pricing
Free tier. Paid from ₹2,500/month
Pros
Very deep Shopify integration
Advanced macros
Revenue attribution
Cons
Per-ticket overages
US-focused
WhatsApp is add-on
Best For
US Shopify stores with high volume
Pricing
From $10/month + $0.40/ticket overage
Pros
Strong self-service portal
Customer-facing app
Automation workflows
Cons
No free tier
WhatsApp via integration
Best For
Stores wanting customers to self-serve
Pricing
From $29/month
Pros
Affordable
Multi-store support
Good automation
Cons
Less Shopify-specific
Basic WhatsApp
Best For
Multi-store operators on budget
Pricing
From $29/month
Pros
Enterprise features
Extensive marketplace
Cons
Not e-commerce focused
Complex setup
Expensive
Best For
Enterprise Shopify Plus stores
Pricing
From $55/agent/month
Conclusion
For Shopify stores heavily using WhatsApp (especially in India), Convo AI offers the best combination of features and value. US stores should strongly consider Gorgias for its deep Shopify integration. Richpanel excels if self-service is your priority.
Frequently Asked Questions
Essential features: order lookup from chat, Shopify macros (cancel, refund actions), customer order history, WhatsApp/Instagram integration, AI automation for FAQs, and cart recovery capabilities.
Gorgias offers excellent Shopify integration but watch out for per-ticket overages which add up fast. It's best for US-focused stores. For WhatsApp-heavy businesses, Convo AI offers better value.
Most offer trials: Convo AI has a free tier, Gorgias offers free trial, Richpanel has demo. We recommend testing with real conversations before deciding.
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
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