Convo AI vs Zendesk: Which Helpdesk is Right for You?
Zendesk is an enterprise-grade platform with complexity to match. Convo AI offers similar capabilities with faster setup and better value for growing businesses.
Our Verdict
Choose Convo AI if you're a growing e-commerce or D2C business that needs WhatsApp, Instagram, and live chat without enterprise complexity. Choose Zendesk if you need extensive customization, complex workflows, and have dedicated IT resources.
Feature Comparison
Channels
Automation
Integrations
Pricing
Usability
Features
E-commerce
Pros & Cons
Free tier available to start
Native WhatsApp and Instagram integration
Deep Shopify/WooCommerce integration
No per-agent pricing (scales better)
Setup in minutes, not weeks
E-commerce focused features (cart recovery, order tracking)
Established enterprise brand
Extensive customization options
Large app marketplace
Advanced reporting and analytics
Phone support capabilities
Who Should Choose What?
E-commerce, D2C brands, SMBs, and growing businesses that need WhatsApp and Instagram support without complexity.
Enterprise companies with complex requirements, dedicated IT teams, and need for extensive customization.
Pricing Comparison
Free tier available. Paid plans from ₹2,500/month. No per-agent fees.
Starts at $55/agent/month. Enterprise plans $115+/agent/month.
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation