Looking for a Front alternative with e-commerce features? Convo AI offers team inbox collaboration plus native Shopify integration, AI chatbots, and WhatsApp Business API.
Inbox
Collaboration
Chatbot
Included free
Native
Integration
API
Full features
See how Convo AI compares to Front for e-commerce teams
| Feature | Front |
|---|---|
| Shared Team Inbox | |
| Email Integration | |
| AI Chatbot | Add-on |
| WhatsApp Business API | Basic |
| Live Chat Widget | Limited |
| Native Shopify Integration | - |
| Order Tracking | - |
| Abandoned Cart Recovery | - |
| Instagram DM | |
| AI Response Suggestions | Add-on |
| Knowledge Base | - |
| Self-Hosted Option | - |
Team inbox + e-commerce power
Native Shopify, WooCommerce integration. View orders, process refunds in conversations. Front lacks e-commerce focus.
GPT-4 powered chatbot in all plans. Front's AI features require expensive add-ons.
WhatsApp, Live Chat, Email, Social all unified. Front is primarily email-focused.
Shared inbox, assignments, internal notes, collision detection - everything Front offers.
Automated abandoned cart campaigns via WhatsApp and email. Not available in Front.
AI, WhatsApp, and e-commerce features included. Front charges extra for similar capabilities.
E-commerce features included, not extra
$59/user/month
Annual billing
Custom pricing
Flexible plans
Team collaboration + e-commerce
Shared Inbox
All team sees all messages
Assignments
Route to right agent
Internal Notes
Team collaboration
Collision Detection
Avoid duplicate replies
Order Tracking
View orders in chat
Cart Recovery
Automated campaigns
Customer 360
Full purchase history
Refund Processing
Handle returns in inbox
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.