Ready for more than basic live chat? Convo AI offers AI chatbots, WhatsApp Business API, and e-commerce features that Olark doesn't have. Modern support for modern businesses.
Chatbot
Included
Integration
Business API
Features
Cart recovery
Platform
Full featured
See how Convo AI goes beyond Olark's live chat
| Feature | Olark |
|---|---|
| Live Chat Widget | |
| AI Chatbot | - |
| WhatsApp Integration | - |
| Native Shopify Integration | Basic |
| Order Tracking | - |
| Abandoned Cart Recovery | - |
| Knowledge Base | - |
| Instagram DM | - |
| Ticketing System | - |
| Shortcuts/Canned Responses | |
| Visitor Cobrowsing | PowerUp |
| Team Analytics |
Beyond basic live chat
GPT-4 powered chatbot for 24/7 automated support. Olark is live chat only with no AI.
WhatsApp, Instagram, Email, and more in one inbox. Olark is website chat only.
Native Shopify with order tracking, cart recovery, and customer profiles.
Built-in help center and documentation. Olark doesn't include this.
AI-powered routing, auto-replies, and workflows beyond Olark's triggers.
Scales from startup to enterprise. Olark's simplicity can limit growth.
More features, better value
$29/agent/month
+ PowerUps extra
PowerUps: +$29-99/month each
Custom pricing
All features included
Everything in one platform
Basic chat vs full platform
Simple Chat
Easy to set up
Website Only
No other channels
Manual Support
No AI automation
PowerUps
Pay for extras
Full Platform
Chat, AI, tickets, KB
Omnichannel
WhatsApp, social, more
AI Powered
Automation included
All-in-One
No extra costs
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.