Simplify returns with a WhatsApp chatbot. Customers initiate returns, bot validates eligibility, generates RMA, and tracks the entire process - no staff needed.
Self-Service Returns
Faster Processing
Return Experience
Fewer Escalations
Everything you need to build a returns & refunds chatbot - no coding required
Customers start return requests via WhatsApp chat. No forms, no portals - just conversation.
Bot checks return eligibility - window, product category, condition. Consistent policy application.
Automatic RMA creation and return label delivery via WhatsApp. Seamless for customers.
Proactive updates: return received, inspected, refund initiated, refund complete.
Integrate with payment systems for automatic refund processing once return approved.
Track return reasons, rates by product, processing time. Identify quality issues.
Results that matter for teams and customers
Automated Processing
75% handled by bot
Consistent Policies
No human errors
Return Insights
Identify issues early
Lower Costs
Reduced manual handling
Easy Process
Just chat to return
Clear Status
Know exactly where it is
Fast Refunds
Automated processing
No Friction
Label sent to phone
Simple steps, no coding required
Customer Requests
Starts return via WhatsApp
Bot Validates
Checks eligibility
RMA Generated
Label sent to customer
Refund Processed
Automatic once received
Common questions answered
Define your return policy rules - window (30 days), categories excluded, condition requirements. Bot applies rules automatically and explains if not eligible.
Yes, customers can share photos of damaged/defective items via WhatsApp. Images attached to return case for review.
Bot can offer exchange or refund. For exchanges, check inventory and create exchange order. Customer chooses in conversation.
Yes, configure which returns need manual approval (high value, damage claims, etc.) vs. auto-approved (standard returns within policy).
Explore more chatbot use cases
Create a powerful WhatsApp chatbot in minutes - no coding required