Everything you need to deliver exceptional customer service. Order context, ticket management, customer profiles, and analytics in one dashboard.
Full Shopify order visibility
Search orders by any field.
Complete order history view.
Edit, cancel, refund in one click.
Track shipments and delivery.
Streamlined support workflow
Email, chat, social in one inbox.
Automatic ticket categorization.
Route to right agent automatically.
Handle urgent tickets first.
Complete customer context
All customer data in one view.
Every order at a glance.
Past conversations accessible.
Internal notes and labels.
Streamlined RMA workflow
Generate return labels easily.
One-click refunds with reason.
Track return shipments.
Identify return patterns.
Enterprise-grade security
Single sign-on for all agents.
Granular permissions.
Separate environments per team.
Sync with directory services.
Work faster, smarter
One-click templated responses.
Find anything instantly.
Real-time ticket alerts.
Never miss a deadline.
Data-driven support
Track first response metrics.
First contact resolution.
Customer satisfaction tracking.
Individual and team metrics.
Let the system work for you
Route tickets by rules.
Categorize automatically.
Auto-escalate overdue tickets.
Acknowledge receipt instantly.
Everything for customer service
Email integration
Live chat
WhatsApp support
Internal notes
Next.js 15 built
PostgreSQL database
Redis caching
REST API access