Seamless Support Integrations

Connect Shopify, Keycloak, email, WhatsApp, and your entire support stack. One dashboard, all your tools.

Core Integrations

Native connections for support

Shopify

Order and customer data.

Keycloak

SSO authentication.

Email

Ticket from email.

WhatsApp

Chat support.

Slack

Team notifications.

Webhooks

Custom events.

Shopify Integration

Deep e-commerce connection

Order Access

Full order data via API.

Customer Data

Complete customer profiles.

Real-Time Sync

Instant order updates.

Quick Actions

Edit, cancel, refund.

How Support Flow Works

From ticket to resolution

Ticket Created
Via email, chat, or social
Order Matched
Shopify data pulled instantly
Agent Assigned
Based on Keycloak roles
Resolution Logged
Full audit trail

Keycloak Authentication

Enterprise SSO integration

SSO

Single sign-on for all agents.

Role Management

Granular permissions.

Multi-Tenant

Isolated environments.

LDAP/AD

Directory sync.

Communication Channels

Meet customers where they are

Email

Auto-create tickets from email.

WhatsApp

Chat via WhatsApp Business.

Live Chat

Website chat widget.

Social

Facebook, Instagram DMs.

Technical Specifications

For developers and IT teams

API & Development

  • RESTful API access

  • Webhook configuration

  • Custom integrations

  • Rate limit handling

Self-Hosted Requirements

  • Docker deployment

  • Node.js 18+ runtime

  • PostgreSQL database

  • Redis for sessions

Enterprise & Custom

Advanced integration options

REST API

Full API for custom implementations.

Webhooks

Custom event notifications.

SAML/OAuth

Additional auth protocols.

Data Export

Full data portability.

Self-Hosted Deployment

Run on your own infrastructure

Docker Ready

Single Docker image for deployment.

PostgreSQL

Your database for ticket data.

Any Cloud

Deploy to AWS, GCP, Azure.

Your Data

Complete control over data.

Integration Questions

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