Discover the hidden costs of making customers wait. Calculate abandoned calls, lost revenue, and see how much you could save with AI voice agents.
Total inbound calls per month
How long customers wait on average
% of callers who hang up while waiting
Average revenue per customer over their lifetime
Fully loaded cost per hour (salary + benefits + overhead)
Average call duration after customer connects
AI answers instantly, 24/7. No hold music, no queues.
Customers never hang up waiting when AI answers immediately.
Handle peak volumes without adding staff or hold times.
| Metric | Your Numbers | Industry Average | Best in Class |
|---|---|---|---|
| Average Hold Time | 8 min | 5-7 min | <1 min |
| Abandonment Rate | 20% | 8-12% | <3% |
| First Call Resolution | - | 70-75% | >85% |
| Customer Satisfaction | - | 75-80% | >90% |
Edesy's AI Voice Agents answer calls instantly, 24/7. No more hold times, no more abandoned calls, no more lost customers.
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Abandoned call calculations
Customer churn estimates
Agent overhead costs
Repeat call analysis
Brand damage impact
Industry benchmarks
AI savings projections
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Quantify the hidden costs of hold times to justify technology investments.
Build the business case for AI voice agents with concrete cost data.
Understand the true cost of customer wait times beyond just staffing.
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