Discover the hidden costs of making customers wait. Calculate abandoned calls, lost revenue, and see how much you could save with AI voice agents.
Your Call Center Metrics
Total inbound calls per month
How long customers wait on average
% of callers who hang up while waiting
Average revenue per customer over their lifetime
Fully loaded cost per hour (salary + benefits + overhead)
Average call duration after customer connects
The Hidden Cost of Hold Times
Abandoned Calls/Month
1,000
Lost Customers/Month
150
Total Hold Minutes
32,000
Cost Per Hold Minute
$3
Your Hidden Costs
Per Month
$87,000
Per Year
$1,044,000
With AI Voice Agents
Monthly Savings
$85,500
Annual Savings
$1,026,000
How AI Voice Agents Eliminate Hold Time Costs
Wait Time
0 sec
AI answers instantly, 24/7. No hold music, no queues.
Lower Abandonment
90%
Customers never hang up waiting when AI answers immediately.
Concurrent Calls
Unlimited
Handle peak volumes without adding staff or hold times.
Industry Benchmarks
| Metric | Your Numbers | Industry Average | Best in Class |
|---|---|---|---|
| Average Hold Time | 8 min | 5-7 min | <1 min |
| Abandonment Rate | 20% | 8-12% | <3% |
| First Call Resolution | - | 70-75% | >85% |
| Customer Satisfaction | - | 75-80% | >90% |
Edesy's AI Voice Agents answer calls instantly, 24/7. No more hold times, no more abandoned calls, no more lost customers.
Explore AI Voice AgentsAbandoned call calculations
Customer churn estimates
Agent overhead costs
Repeat call analysis
Brand damage impact
Industry benchmarks
AI savings projections
No signup required
Quantify the hidden costs of hold times to justify technology investments.
Build the business case for AI voice agents with concrete cost data.
Understand the true cost of customer wait times beyond just staffing.
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Built by Edesy
Edesy builds AI products for Indian businesses. Start self-serve, no demo call needed.
AI agents that answer and make phone calls 24/7. Handle appointments, inquiries and support in Indian and global languages.
₹50 free credit. No demo call needed.