Return & Refund Policy Generator

# Return and Refund Policy

**Effective Date:** 2025-12-11

Thank you for shopping at [Store Name]. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

## Overview

We accept returns within **7 days** of delivery. Items must be returned in unused, unworn condition with all original tags attached.

## Return Eligibility

To be eligible for a return, your item must meet the following conditions:

- **Proof of Purchase:** Original receipt or order confirmation is required
- **Original Packaging:** Item must be in its original packaging
- **Tags Attached:** All original tags must be attached and intact
- **Condition:** Item must be in unused, unworn condition
- **Timeframe:** Return request must be initiated within 7 days of delivery

## Non-Returnable Items

The following items cannot be returned or exchanged:

- Items marked as "Final Sale" or purchased during clearance events
- Intimate apparel
- swimwear
- customized items
- perishable goods

## How to Return an Item

To initiate a return, please follow these steps:

1. **Contact Us:** Email us at [Contact Email] with your order number and reason for return
2. **Receive Authorization:** Wait for our return authorization and instructions
3. **Pack the Item:** Securely pack the item in its original packaging
4. **Ship the Return:** Send the item to the address provided in your return authorization
5. **Confirmation:** Once we receive and inspect your return, we will notify you of the approval or rejection

## Return Shipping

**Customers are responsible for return shipping costs.** We recommend using a trackable shipping service and purchasing shipping insurance for items over Rs. 500.

## Refunds

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed as follows:

### Refund Method

Refunds will be credited to your **original payment method** (credit card, debit card, UPI, etc.).

### Refund Timeframe

- **Processing Time:** 5-7 business days after we receive your return
- **Bank Processing:** Additional 5-10 business days for the refund to appear in your account (varies by bank)

### Partial Refunds

Partial refunds may be granted in the following situations:

- Items returned after 7 days but within 30 days
- Items with obvious signs of use
- Items not in their original condition or missing parts
- Items returned without original packaging (where applicable)

## Exchanges

We offer exchanges for items of equal or lesser value within **7 days** of delivery.

### How to Request an Exchange

1. Contact us at [Contact Email] with your order number
2. Specify the item you wish to exchange and the desired replacement
3. We will confirm availability and provide exchange instructions
4. Ship the original item back to us
5. We will ship the replacement once we receive your return

If the replacement item is of lesser value, the difference will be refunded. If the replacement is of greater value, you will need to pay the difference.

## Damaged or Defective Items

If you receive a damaged or defective item:

1. **Report Immediately:** Contact us within 48 hours of delivery
2. **Provide Evidence:** Include photos of the damage and packaging
3. **Keep Everything:** Retain all packaging materials until the issue is resolved

For damaged or defective items, we will:
- Send a replacement at no additional cost, OR
- Issue a full refund including original shipping costs

We may arrange for the damaged item to be picked up at no cost to you.

## Gift Returns

If you received an item as a gift:

- Gift recipients may return items for store credit
- Original gift purchaser will not be notified of the return
- Proof of gift receipt or order number is required

## Contact Us

If you have any questions about our return and refund policy, please contact us:

- **Email:** [Contact Email]
- **Website:** [Website URL]

Our customer service team is available Monday to Saturday, 9:00 AM to 6:00 PM IST.

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*This policy was last updated on 2025-12-11.*

**Note:** This return and refund policy is subject to change. Please review it periodically for updates. By making a purchase from [Store Name], you agree to the terms of this policy.