WhatsApp Shared Inbox for Teams

A WhatsApp shared inbox lets multiple team members manage WhatsApp conversations together. Instead of one person checking WhatsApp Business, your entire team can see all messages, assign chats to each other, collaborate with internal notes, and respond to customers efficiently.

There is no limit on team members. Add your entire support, sales, or customer service team. Each member gets their own login with role-based permissions. Admins can control who sees what.

Chats can be assigned manually by team leads or automatically based on rules. Automatic assignment options include round-robin distribution, skills-based routing, load balancing, and keyword-based routing. Agents can also self-assign from the queue.

Yes! The entire conversation history is visible to all team members with access. This ensures context is never lost and any team member can continue a conversation seamlessly.

Yes, you can add private notes to any conversation. These notes are only visible to your team - customers never see them. Use notes to share context, ask colleagues for help, or document important details.

Track first response time, average resolution time, messages per agent, customer satisfaction, and more. See team performance dashboards, identify bottlenecks, and generate reports for management.

Yes! Create a library of pre-written responses for common questions. Team members can insert these with a shortcut. Canned responses ensure consistent messaging and save time on repetitive queries.

Absolutely! The bot handles routine queries automatically and only escalates to your shared inbox when human help is needed. This hybrid approach means your team focuses on complex issues while the bot handles FAQs.