Automate delivery tracking, send shipping updates, reduce WISMO calls, and improve delivery success rates. WhatsApp bot for logistics companies.
Fewer WISMO
Delivery Rate
Lower RTO
Support
Everything logistics companies need to improve delivery experience
Customers track shipments via WhatsApp. Auto-send location updates, ETAs, and delivery milestones.
Automated alerts for dispatch, out-for-delivery, delivered, and failed attempts. Reduce WISMO calls.
Send delivery confirmations with photos, signatures, and timestamps via WhatsApp.
24/7 automated support for tracking queries, address changes, and delivery rescheduling.
Notify customers when orders are picked, packed, and ready for dispatch.
Two-way communication with drivers. Share delivery instructions and collect POD.
Better delivery experience, lower operational costs
Reduce WISMO
50% fewer tracking calls
Lower RTOs
Proactive communication
Save Costs
Automate support
Higher NPS
Better delivery experience
Real-time Updates
Know where order is
Easy Tracking
Track via WhatsApp
Quick Reschedule
Change delivery time
Instant Support
No waiting on hold
Integrate once, automate forever
Connect Systems
Integrate with your TMS/WMS
Set Up Alerts
Configure tracking notifications
Enable Support
Set up automated responses
Go Live
Customers start receiving updates
Real conversations the bot handles every day
Tracking Query
Customer:
"Where is my order AWB12345?"
Bot:
"Your shipment AWB12345 is out for delivery! Expected delivery today between 2-6 PM. Driver contact: +91-98xxx. Reply RESCHEDULE to change delivery time."
Delivery Update
Bot (Auto):
"Your order has been delivered! Delivered to: Reception at 3:45 PM. Proof of delivery attached. Rate your delivery experience: Good / Average / Poor"
Real results from delivery and courier businesses
"WISMO calls dropped 50% in the first month. Customers now track via WhatsApp instead of calling our helpline."
50% Fewer Calls
Mumbai
Operations
"Failed deliveries reduced by 25% because customers get notified and can reschedule if unavailable."
25% Lower RTO
Delhi
CEO
"Our drivers love it. Simple WhatsApp interface, no app training needed. POD photos go directly to customers."
Easy for Drivers
Bangalore
Operations
Common questions about WhatsApp for logistics
WhatsApp for logistics is an automated system that sends delivery updates, tracking information, and handles customer queries via WhatsApp. Customers get real-time updates about their shipments, and logistics companies reduce WISMO (Where Is My Order) calls significantly.
The bot automatically sends updates at key milestones: order confirmed, dispatched, in-transit, out-for-delivery, and delivered. Customers can also message to get current status. Integration with your TMS/WMS triggers these updates automatically.
Yes! Customers can request delivery date/time changes, update their address, or provide delivery instructions through WhatsApp. The bot can process standard requests automatically or route complex ones to your team.
Yes, significantly. By sending out-for-delivery notifications and allowing customers to confirm availability or reschedule, most clients see 20-30% reduction in failed delivery attempts and RTO.
Yes! Drivers can receive delivery instructions, report issues, send proof of delivery photos, and communicate with dispatch - all via WhatsApp. Works on any smartphone without app installation.
Yes, we integrate with popular TMS, WMS, and logistics platforms via API. Real-time sync ensures customers always see accurate tracking information.
After delivery, the system can send confirmation to customers with delivery photo, signature, and timestamp. This reduces disputes and provides clear delivery records.
For COD shipments, send payment reminders before delivery, confirm amount due, and even share UPI/payment links. Post-delivery, confirm payment collection automatically.
WhatsApp bots for every business
Transparent Pricing
Lower than Interakt, Wati, AiSensy
Platform fee + Meta API costs. Start free or save with a monthly plan.
See how WhatsApp automation can reduce WISMO calls and improve delivery experience