Real-Time Function Calling

When the AI needs data (like order status), it pauses briefly, makes an API call to your system, receives the response, and continues the conversation with the real information. The pause is typically 1-2 seconds, natural in conversation flow.

Any system with a REST API. We have native connectors for Shopify, WooCommerce, Salesforce, HubSpot, Zoho, Google Calendar, and major databases. For custom systems, you provide the API endpoint and we handle the integration.

You define functions in our dashboard with the endpoint URL, parameters the AI should collect, and response mapping. The AI automatically knows when to call each function based on the conversation context.

You can configure fallback behavior - retry, use cached data, ask the customer to call back, or transfer to a human. The AI gracefully handles failures without ending the call abruptly.

Typically 1-2 seconds, which feels natural in conversation ('Let me check that for you...'). We use streaming and caching where possible. Critical paths can be pre-fetched to reduce latency.

Yes, the AI can create records, update data, and trigger actions. For sensitive operations, you can require confirmation ('I'll book that appointment for Tuesday at 2 PM. Should I confirm?') before executing.

All API calls use HTTPS with your authentication tokens stored encrypted. We support OAuth, API keys, and custom auth. You control exactly which endpoints the AI can access and what data it can see.

Yes, our testing environment lets you simulate calls and verify API integrations work correctly. You can see exactly what data the AI fetches and how it uses it in conversations.