Complete visibility into your voice AI performance. Real-time dashboards, conversation analytics, sentiment tracking, and custom reports. Make data-driven decisions.
Dashboard Updates
Metrics Tracked
Report Builder
Data Access
Everything you need to measure and improve
Live view of call volume, outcomes, and performance. See what's happening right now across all your campaigns and agents.
Track answered, voicemail, busy, failed calls. See conversion rates for demos booked, appointments scheduled, payments collected.
Track metrics over time. Identify patterns in call volume, success rates, and customer sentiment. Spot issues before they become problems.
AI analyzes every conversation. Topic categorization, intent detection, sentiment scoring. Understand why customers call.
Slice data by campaign, agent, language, time period, outcome, or any custom field. Find insights in your specific segments.
Schedule automated reports. Export to CSV/Excel. API access for custom BI tools. Data always accessible.
Comprehensive visibility into every aspect
Call Volume
Total calls, by hour/day/week
Answer Rate
Percentage of calls answered
Avg Call Duration
Time spent on calls
Conversion Rate
Successful outcomes
First Call Resolution
Issues resolved in one call
Sentiment Score
Positive/neutral/negative
Topic Distribution
What customers call about
Campaign Performance
Results by campaign
Agent Comparison
Performance across AI agents
Language Breakdown
Calls by language
Peak Hours
When calls happen
Cost Per Call
Spend analysis
Measure to improve
Real-Time Visibility
See performance now
Issue Detection
Spot problems early
Resource Planning
Optimize capacity
Cost Control
Track spend by campaign
ROI Tracking
Measure business impact
Trend Reports
Track improvement over time
Benchmark Data
Compare across segments
Strategic Insights
Data-driven decisions
Key insights at a glance
Call Overview
Conversions
Sentiment
From call to insight
Call Happens
Data captured in real-time
AI Analyzes
Sentiment, topics, outcomes
Dashboard Updates
Metrics refreshed live
Insights Delivered
Reports sent automatically
Pre-built and custom reports
Daily Summary
Call volume, outcomes, and key metrics for the day
Weekly Trends
Week-over-week comparison of performance metrics
Campaign Performance
Detailed breakdown by campaign with conversion analysis
Sentiment Report
Customer sentiment trends and topic analysis
Agent Comparison
Performance comparison across AI agents
Custom Reports
Build your own with any metrics and filters
Real insights from real customers
"The sentiment analysis caught a product issue we didn't know about. Negative sentiment spiked on calls about one feature - we fixed it fast."
Issue Detection
Software
Product Manager
"We finally know our true cost per lead. The analytics show exactly which campaigns convert and which waste money."
ROI Clarity
Services
Director
"Automated daily reports go to my team every morning. Everyone knows the numbers without logging into anything."
Team Alignment
BPO
Operations Head
Common questions about our dashboard
We track 50+ metrics including call volume, answer rates, call duration, conversion rates, sentiment scores, topic categories, campaign performance, agent comparison, language breakdown, peak hours, and cost analysis. Custom metrics can also be added.
Yes, the dashboard updates in real-time. You can see calls as they happen, track ongoing campaigns, and monitor sentiment scores as they're calculated. Historical data is available immediately after calls complete.
Yes! The report builder lets you select metrics, set filters, choose time periods, and save templates. Reports can be scheduled for automatic delivery via email or downloaded on-demand in CSV/Excel/PDF formats.
Our AI analyzes the tone, words, and context of conversations to assign sentiment scores. Each call gets a positive/neutral/negative classification. You can drill down to see which topics or issues drive negative sentiment.
Yes, we provide API access to all analytics data. Common integrations include Tableau, Power BI, Looker, and Google Data Studio. We also support webhook delivery of real-time events for custom dashboards.
Analytics data is retained for 12 months by default. Extended retention is available on enterprise plans. Call recordings follow your configured retention policy (default 90 days) for compliance.
Complete voice AI platform capabilities
Get complete visibility into call performance, conversions, and customer sentiment
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives