AI Inbound Call Handling

You configure the AI with your business knowledge - FAQs, policies, product info, pricing, etc. The AI uses this knowledge to answer questions naturally. For anything it can't handle, it captures information and routes appropriately.

Yes! When a caller needs a human, the AI performs a warm transfer - connecting to the right agent with full context about who's calling and what they need. Agents see the conversation summary before picking up.

Traditional IVRs force callers through button menus. Our AI lets callers speak naturally - 'I want to track my order' or 'My delivery is late' - and understands their intent. Much faster, much better experience.

The AI is trained to handle confusion gracefully - asking clarifying questions, offering to rephrase, or escalating to a human. It never gets frustrated. For complex or unusual requests, it smoothly routes to your team.

Yes! Unlike human agents, the AI can handle hundreds of concurrent calls. During peak times or flash sales, no caller waits. Each gets the same instant, quality experience.

Basic setup takes 1-2 days - point your phone number to our system and configure the AI. For complex use cases with integrations, plan for 1-2 weeks. We offer guided onboarding and testing.

Yes, we integrate with most PBX systems, cloud phone providers (RingCentral, 8x8, Vonage), and SIP trunks. We can also provide our own numbers. Our team handles the technical setup.