Proactively call customers about their orders - confirmation, shipping updates, delays, and delivery. Reduce WISMO calls by 60% and failed deliveries by 35%.
Reduction in WISMO Calls
Fewer Failed Deliveries
Customer Satisfaction
Average Call Duration
Automate the entire order communication lifecycle
Automatically call customers after order placement to confirm details, delivery address, and expected delivery date.
Proactive calls when order ships, with tracking number and estimated arrival. Customers stay informed without checking email.
Call customers when their package is out for delivery with expected time window. Reduce failed delivery attempts.
Proactively inform customers about shipping delays before they call you. Manage expectations and reduce complaints.
AI handles delivery rescheduling requests, collects new preferred dates, and updates your logistics system.
When customers call asking 'Where Is My Order?', AI instantly pulls tracking data and provides real-time status.
Better experience for customers, lower costs for you
Proactive Updates
Know status before asking
No Email Hunting
Updates come to their phone
Easy Rescheduling
Change delivery in one call
Real-Time Tracking
Instant status any time
60% Less WISMO
Proactive calls reduce inbound
Fewer Failed Deliveries
Customers are prepared
Lower Support Costs
AI handles routine queries
Better Reviews
Communication = satisfaction
Automated order communication from purchase to delivery
Order Placed
Customer places order on your store
Webhook Triggered
Order status changes trigger AI calls
AI Calls Customer
Proactive update with all details
Customer Responds
Confirm, reschedule, or ask questions
Real conversations our AI handles every day
Shipment Update (Outbound)
AI:
"Hi Priya, this is a shipping update from ABC Store. Your order #4523 has been shipped and will arrive by December 22nd. Your tracking number is DL4589632. Would you like me to send this to your WhatsApp?"
Customer:
"Yes, please send it"
WISMO Call (Inbound)
Customer:
"Where is my order? I ordered 3 days ago"
AI:
"I can help you with that. Your order #4523 is currently out for delivery and should arrive by 6 PM today. The delivery person is Ramesh and you can track live on our app."
Works with your existing e-commerce and logistics stack
E-commerce Platforms
Shopify, WooCommerce, Magento, Custom APIs
Logistics Partners
Delhivery, Blue Dart, DTDC, FedEx, DHL
Telephony Providers
Twilio, Exotel, Plivo, Alohaa
Real results from online retailers
"WISMO calls dropped from 200/day to 80/day after implementing proactive voice updates. Our support team can finally focus on real issues."
60% Less WISMO
E-commerce
Operations Head
"Failed deliveries reduced significantly because customers actually know when to expect their package. Voice calls work better than email or SMS."
35% Fewer RTO
Online Retail
Logistics Manager
"Our NPS jumped 15 points. Customers love getting proactive updates instead of having to hunt for tracking information."
+15 NPS Score
D2C
CX Lead
Common questions about automating order communication
Our voice bot integrates with Shopify, WooCommerce, Magento, and custom platforms via API or webhooks. When order status changes in your system (shipped, out for delivery, delayed), it automatically triggers the appropriate voice call to the customer.
Yes, when a customer wants to reschedule, the AI collects their preferred new date/time, verifies it's available with your logistics system, confirms the change, and updates your backend. The customer gets a confirmation SMS after the call.
The system can be configured to retry calls (e.g., 3 attempts over 24 hours), send an SMS with the update, or leave a voicemail. You can customize the retry logic based on urgency and customer preferences.
When customers call in asking about their order, the AI asks for their order number or phone number, pulls real-time tracking data from your logistics partners (Delhivery, Blue Dart, FedEx, etc.), and provides the current status and expected delivery date.
Yes, we integrate with all major logistics providers including Delhivery, Blue Dart, DTDC, Ecom Express, FedEx, DHL, and more. The AI pulls tracking data from whichever courier is handling each specific order.
We support English, Hindi, and 50+ other languages. This is especially useful for e-commerce businesses serving customers across different regions of India or internationally.
Explore more e-commerce voice AI resources
Delivery Notifications
Real-time delivery alerts
E-commerce Industry
Full e-commerce automation
Customer Surveys
Post-purchase feedback
Or explore related use cases
See how AI voice calls can reduce WISMO and improve customer satisfaction
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